Manager Client Service Operations

**About us**

The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

**Fixed term/secondment opportunity through to 27th June 2025**

Join the Wellington Leadership Team, where we're focused on service and are committed to making a real difference for our people and communities. As part of our team, you'll have the opportunity to empower New Zealanders, fostering inclusion and championing outcomes for whanau in the Wellington region.

**About the role**

As the Manager Client Service Operations for Lower Hutt you will lead our teams across the Wellington service centres. Your leadership will be pivotal in driving outcomes, delivering client-focused services, and ensuring we achieve our performance expectations.

The role involves managing day-to-day operations, ensuring the team is equipped to meet client needs, and contributing to the region's wider goals.

**Key responsibilities include**:

- People leadership: Inspiring and coaching the team for high performance, supporting their development, and fostering a people-centric culture aligned with Te Ao Maori.
- Operational excellence: Leading and managing end-to-end operational activity to deliver a positive client experience and ensuring our services are effectively delivered.
- Change leadership: Driving continuous improvement, leading change, and identifying opportunities for innovation.
- Relationship management: Building strong internal and external relationships, ensuring a collaborative approach in achieving client outcomes.
- Wellbeing and resilience: Prioritising the health, safety, and wellbeing of the team, fostering a culture of support and inclusivity.

We are seeking a leader with a passion for service and a commitment to fostering inclusive and empowering environments. You will have a proven ability to lead and inspire teams, driving operational success while nurturing a positive and innovative culture.

**Key attributes we're looking for**:

- Empathy and emotional intelligence: Your leadership is people-centred, with a deep understanding of the importance of connection and trust.
- Adaptability: You thrive in dynamic environments, embracing change and inspiring others to do the same.
- Collaborative spirit: You foster a culture of belonging, where diversity is celebrated, and every voice is valued.
- Resilience: You lead with strength and compassion, guiding your team through challenges while maintaining a focus on outcomes.

**Position Description**

**Salary range**: $103,071.00 - $128,265.00

**How to apply**

**Note**: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

**Closing date**: Wedensday 29th January 2025

**Joining us**

Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.
- MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time._