Client Service Manager

2 weeks ago

Auckland City, New Zealand DHANASER COMMERCIAL CLEANING LIMITED Full time

**Key Responsibilities**:
**Client Relationship Management**
- Serve as the primary point of contact for commercial clients.
- Develop strong, long-term relationships with clients to understand their needs and expectations.
- Conduct regular site visits and client meetings to monitor satisfaction and resolve concerns proactively.

**Operational Oversight**
- Liaise with the operations/supervisory team to ensure service delivery meets agreed timelines and quality standards.
- Coordinate and monitor cleaning schedules, ensuring they align with client contracts.
- Ensure health and safety compliance across all client sites.

**Staff Coordination**
- Assist with training, induction, and performance monitoring of cleaning staff.
- Ensure appropriate staffing levels are maintained at each client site.
- Address performance issues or client complaints with relevant team members.

**Quality Assurance**
- Conduct site audits and inspections to maintain high service standards.
- Implement corrective action plans where service issues are identified.
- Maintain documentation of inspections, complaints, and resolutions.

**Reporting and Administration**
- Prepare and maintain service reports, feedback logs, and incident reports.
- Assist in reviewing client contracts and renewal discussions.

**Other Important Requirements**:

- Minimum Level 5 qualification in Business/Hospitality/Operations OR Minimum 1 year of work experience in the service industry (Cleaning preferable).
- Good organisational skills with the ability to manage multiple tasks and prioritise effectively.
- Attention to detail and a high level of accuracy in work.
- Ability to work independently as well as part of a team.
- Ability to travel to meet clients when needed.
- Availability to work on weekends
- Self-motivated and a passionate individual
- Hardworking individuals
- Multi-tasker

**Job Types**: Full-time, Permanent

Pay: $30.00 - $40.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Weekend availability

Work Location: In person

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