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Food and Beverage Team Leader

3 weeks ago

Wellington City, New Zealand Novotel Wellington Full time

**Food and Beverage Team Leader**

Do you have a heart to Lead and serve? Do love being part of a team? As Food and Beverage Team Leader, you will be accountable on a shift basis for the operations of the outlet through effective people skills. Provision of friendly and efficient food and beverage service that meets the guest’s expectations.

**Key Duties**
- Ensure efficient, friendly and professional food and beverage service is provided to all guests and meets their expectations.
- Provide food and beverage services to guests as set out in the standards and procedures.
- Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
- Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
- Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
- Set up systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and carry our regular stock takes.
- Maintain hygienic food service techniques during service.
- Ensure Food & Beverage areas meet the highest possible hygiene and cleaning standards.
- Ensure all mis-en-place is completed prior to guests arriving.
- Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
- Ensure staff are competent in all service procedures and they are able to maximise sales to guests.
- Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.
- Any other reasonable request as required by your Supervisor or Hotel Management.

**Key Requirements**
- Flexibility to work across a 7 day roster (morning and evening shifts)
- Organisation Skills
- Time Management
- Takes Initiative
- Flexible
- Motivated
- Reliable
- Can work under pressure in a busy environment
- Previous bar experience and knowledge is an advantage
- Previous customer service experience
- Team Player
- Be eligible to work in New Zealand
- Shifts start from 6am and/or 5pm onwards

**What’s in it for you**:

- Recognising service; annual free one night accommodation, dinner and breakfast at your hotel
- Offering Staff parking, daily staff meals and uniform dry cleaning
- Offering discounted food and beverage, spa treatments and hotel stays within Accor
- Cultivating a strong environment, social and governance value proposition. We provide opportunities to give back to charities and associations
- Providing pathways for career advancement within the Accor network worldwide
- Adopting the ‘Work your Way’ programme. Make your perfect work-life balance a reality or work across Accor Hotels to maximise earnings
- Celebrating you and your achievements. We love to celebrate achievements and personal milestones
- Heartist Referral Policy - Refer a friend and receive $300 on placement and an additional $300 after 3 months

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS**

**Job Types**: Part-time, Permanent
Part-time hours: 20-40 per week

**Salary**: $24.50 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Free food
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Evening shift
- Morning shift
- Rotating roster

Ability to commute/relocate:

- Wellington City, Wellington: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you currently eligible to work in New Zealand?