Food & Beverage Team Leader

**Company Description**
Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at **Sofitel Auckland Viaduct Harbour.** Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for ambassadors for** Sofitel Auckland Viaduct Harbour** as** Permanent** **Full Time Food & Beverage Team Leader. **The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Minimum Guaranteed Hours: 40 Hours per week

**_ Location: Sofitel Auckland Viaduct Harbour. 21 Viaduct Harbour Ave, Auckland CBD 1010_**

Our Ambassador will:

- Be accountable on a shift basis for the operations of the outlet through effective people management. This role is ‘hands on’, working as part of a team to provide efficient 5 star service.
- Perform basic day-to-day food and beverage service.
- Supervision support and ongoing training to employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact.
- Supervision of the on shift outlets.
- Assist in the supervision of security arrangements and property maintenance in line with Hotel policy.
- Provide food and beverage service to customers, maximising every opportunity to increase sales per person.
- Liaise with kitchen staff in relation to ‘product’ for the outlet, ensuring that quality and quantities are maintained to required standards.
- Observing liquor and other laws and regulations.
- Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the hotel’s Food Safety Plan.
- Liaise with Restaurant Reservations as to upcoming bookings / time frames and maximum number of people at one period.
- Ensure efficient, friendly and professional food and beverage service is provided to all guests.
- Provide for guests and patrons an experience and environment they feel meets their expectations.
- Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.

**Qualifications**
- At least 12-18 months experience in a luxury 5 star hotel or similar in a customer service facing role
- Pervious Team Leader role experience is a bonus
- Previous experience in Fine dining breakfast and dinner service
- Previous experience in luxury service
- Previous experience in Barista and Café style service
- Knowledge on French cuisine gastronomy and wine beverages
- Willingness to work weekends and public holidays as part of the job role.
- Use of PMS - Infrasys is a bonus
- Strong presentation and organisation skills
- Ability to work in the fast paced environment and be proactive
- Previous hotel or administration experience
- Positive bubbly personality
- Tertiary Qualification in Hospitality and Tourism

**Additional Information**
- ** Learn your Way**:

- Access to our Accor Academy so you can Earn while you Learn
- ** Work Your Way**:

- Flexibility to ensure a work life balance
- ** Benefits Your Way** - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
- Complimentary meals on shift
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program