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Service Coordinator

2 weeks ago

Lower Hutt, New Zealand Medcall Full time

Crucial role coordinating rosters, referrals, client services and support.
- Supporting clients recovering from illness/injury or just needing help.
- Monday to Friday role - based in our Wellington office

**Service Coordinator.**

Reporting to the Client Service Manager, the **Service Coordinator** is a pivotal role for Care on Call (NZ) Limited and our clients. As an organisation, we support people throughout New Zealand who are recovering form illness, injury, living with disability and/or needing support or care in their homes. We recruit support workers and nurses to provides these cares and they are brilliantly supported by our office based** Service Coordinators**.

This particular role is based in our Wellington office, Monday to Friday and generally covers the coordination of services for our clients nationwide (although you tend to be allocated a particular region or regions) - as well as supporting the rest of the team when needed

Day to day you will be:

- reviewing referrals about clients from the hospitals/ ACC providers
- taking calls from people wanting some help at home
- loading data and details into our swish database system
- organising rosters, matching support staff with clients based on their needs/skills
- updating clients and staff about rosters and services
- responding to changes
- following up and checking in on how cares are going
- supporting recruitment of new support workers for the clients in your region.

To be considered you will need to:

- come with awesome spoken and written English
- have attention to detail
- be a decent person, who cares about the wellbeing of others

Having healthcare knowledge, roster/service coordination experience is a huge plus (but we can teach that).