Member Retention Specialist

3 days ago


Auckland City, New Zealand AA New Zealand Full time

We are looking to add another Member Retention Specialist to our high performing team.

If you're genuinely passionate about providing exceptional customer service and looking for some flexibility, this could be the role for you.

**What we do**:
We contact our AA Members to ensure their Membership is up to date, and that they are making the most of the products and services and the many Member Benefits the AA has to offer. We love reaching out to our Members and they love hearing from us - no cold calling in this outbound calling role

**Location and work hours**:
Based out of head office in the heart of the city this is a full time Monday to Friday role with the ability to work from home two days per week.

**What we are looking for**:
You may have experience working in a similar role or currently working in retail or hospitality
- regardless of experience we would love to hear from you. What's important is that you are a confident communicator who can easily adapt to a call centre environment. You are conscientiousness with strong attention to detail and can build relationships with customers with ease. Bring the right attitude and we'll provide the support and individualised training to help you thrive in the role.

**More about the AA**

We have over 1.8 million Members and over 110 years of history. We exist to provide excellent service, guidance and value to our Members - this is the heart of the AA and defines everything we do.

The AA is much more than its Roadservice roots. We offer vehicle testing services, WoF's, vehicle repairs and service, driver licensing, driver education, tourism, insurances, advocacy, advice and many Member benefits that include fuel discounts, free professional eye checks, and free maps.

The opportunities here at the AA are endless for the right person.



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