Business Retention Associate

4 days ago

Wellington City, New Zealand Medical Assurance Society Full time

We're seeking a Business Retention Associate to join our General Insurance Business Facilitation Team in Wellington.

The Business Retention Associate is an important team player role in the GI Business Facilitation Team. This is a general administration role supporting the General Insurance businesses, while providing cover for other members of the team. This role is also accountable for ensuring a seamless member experience by managing General Insurance enquiries and with retention of business.

As a key team member, you'll play a vital role in delivering exceptional service to Members, ensuring seamless policy administration, and contributing to business retention efforts.

If you're ready to bring your administrative expertise, strong problem-solving abilities, and Member-focused approach to MAS, we'd love to hear from you

**What a day might look like**
- Work closely with internal stakeholders to ensure a seamless Member experience aligned to MAS' purpose
- Provide solutions to meet the needs of Members and look for opportunities to exceed their expectations
- Manage the required inbox(s) - answering queries and escalating or forwarding to the other teams, as appropriate and within SLA
- Manage and action various reports that are part of GI business facilitation and retention
- Respond to and action queries, providing support to MAS staff and Members
- Core administrative and retention duties as required to ensure the efficient operation of the Business Facilitation Team
- Retention and credit management of Member accounts

**What you'll bring**
- Critical & Analytical Thinking
- Relationship Building & Influencing
- Service ethos & empathy
- Self-management
- Strong attention to detail and positive attitude
- General administration
- Excellent communication skills, both verbal and written
- Solution focused with strong problem-solving abilities
- Credit and general administration professional with a minimum of 1-3 years' experience in insurance

**About us**

We're all about enabling financial health and wellbeing for our Members and our community and we're on a mission to work in new ways and get even better at what we do. We're an Insurance and Investments company with a difference - we're owned by our Members and we make meaningful contributions to our community through our charitable Foundation. We're a small company where you get to have a big impact.

At MAS you'll join a team that's:

- Motivated to make a difference
- Focused on achieving big things for our Members and building a better mutual
- Led by our values of Make a difference, In it together and Own it, do it
- Supportive and inclusive - everyone is valued for what they bring
- Looked after with a range of benefits including Health, Life insurance and KiwiSaver

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