Customer Retention Specialist

This is a unique opportunity to make a significant impact by focusing on retaining our valued customers.

**About the role**

Bring your expertise to retain our customers through proactive engagement and education. Enhance loyalty by tailoring solutions, addressing cancellation causes, and empowering informed decisions.

This role demands a unique blend of resilience, self-motivation, and empathy. You'll need to effectively connect with customers, persist through challenges, drive your own success, and understand customer needs to provide tailored solutions.

**In this key role you’ll**
- Retain life insurance customers through proactive inbound/outbound activities, exceeding department metrics.
- Enhance customer experience by addressing concerns to improve retention rates.
- Identify cancellation causes and tailor conversations to address customer concerns.
- Align product features with customer needs to re-sell value and generate referrals.
- Demonstrate care with patience, professionalism, and respect in every interaction.Utilize retention tools effectively to tailor conversations and restructure coverage.

**To be successful and grow in this role, you will ideally bring**
- A history of prioritising customer satisfaction and delivering exceptional customer experiences.
- Exhibit excellent written and verbal communication skills, along with active listening abilities to understand and address customer needs.
- Experience in customer service and retention.
- Proven ability to build rapport and retain customers through skilled negotiation and influencing.
- A track record of success in sales roles.
- Possess experience in financial services, with familiarity in insurance products being a plus.

We don’t expect you to have every skill listed. If you possess the majority, we want to hear from you Your unique talents could be just what we need to make our team even stronger, and our amazing leaders are equipped to support your growth and development.

**Location**:

- Auckland or Wellington

Our leaders enable a high-performance environment - regardless of location

**Role Type**

Full Time, Permanent

**Benefits on offer when you join Chubb Life NZ**
- Flexible working
- Group Life, Trauma, Income, Healthcare and Travel Insurance
- Additional annual leave
- Bonus + Stock Purchase options
- Wellbeing subsidy and partner discountsEndorse my cause & payroll giving

**Chubb Life NZ’s commitment to you**
- We will demonstrate care for our people and selflessly support your growth and development.
- We will foster an inclusive environment that embraces diversity and ensures psychological safety and well-being for everyone, regardless of location.We invest in our people through great work experiences, opportunities for projects and assignments, and a commitment to formal development.

**Why you’ll love working for Chubb Life**

Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East.

At Chubb Life Insurance New Zealand, we're committed to providing high-quality insurance products and services that help protect New Zealanders.

We aspire to being a people-centred culture. Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment where everyone feels welcomed, respected, and valued, where we wear our Rainbow Tick with pride.

We place customers at the heart of what we do. We support our customers by listening and understanding their needs, communicating honestly and clearly, and striving to make decisions free of personal bias. We take feedback seriously and commit to promptly put things right if we get them wrong.

**Our Values**

Across the world, Chubb is guided by our five key values
- **Integrity, Customer focus, Respect, Excellence, Teamwork**

**Learn more about Life at Chubb**

**Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.