Community Guardian │ Hapori Kaitiaki

Brand new roles supporting our customers at our flagship Greys Ave complex
- Be part of truly rewarding mahi, making a difference in our communities
- Annual salary of $66,735 + 5 weeks' annual leave and a suite of benefits

Mō mātou - Our Organisation
At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.
Ko tā mātou mahi - Our Role
Greys Ave is the creation of a 276-unit apartment complex in central Auckland, delivered under a 'single-site supported housing' model. The new development includes both retail/commercial and office spaces alongside shared amenities, designed to create a welcoming, supportive, and connected community within an environment that promotes greater health and wellbeing outcomes.
'Single-site supported housing' is the coordination of public housing coupled with support services to meet customers' social and health needs and increase wellbeing. Greys Ave is one of the first demonstrations of single-site supported housing in Aotearoa New Zealand with 24/7 on-site support services.

Hapori Kaitiaki - Community Guardian
The Hapori Kaitiaki will be the first point of contact for customers and tenants at 139 Greys Avenue, their visitors and the community. You will be responsible for ensuring they all receive the appropriate care, information and support required within a welcoming, healthy environment.
This role provides the opportunity to make a real difference in our customers' lives, as you build trust, develop strong and lasting relationships, support housing and wellbeing needs and help to create a thriving, connected community at 139 Greys Avenue.
The Hapori Kaitiaki team will create a welcoming and safe place for all of our customers and tenants to live in their homes, with the greatest degree of independence possible.
Ngā pūmanawatanga ōu - What you will bring
- A track record of supporting customers who may have challenging housing and wellbeing needs, coupled with the ability to build enriching customer relationships
- You'll be adept at recognising emerging situations, de-escalating highly emotional situations or conversations, and knowing when to escalate and request external support
- You'll have strong observational and analytical skills that can be applied to practical situations, with an aptitude for problem solving and understanding the reasons behind customer issues in an empathetic manner that is free of judgment
- You'll be experienced working with different cultures and/or community groups, and support a kaupapa Māori approach to ensure the new service meets our customers' aspirations and preferences in a culturally appropriate Te Ao Māori framework
- Our customer base is varied, so bi-lingual and sign language capability is an advantage, but not required.

Important to know
- Applicants should note that these roles with be covering a 24/7 roster therefore there is an expectation that you would work a rotating 24/7 shift. Rosters will be published 2 to 4 weeks in advance, and from time-to-time will require and include cover on weekends and public holidays
- As this is a new venture, rosters will initially be trialled, and feedback invited periodically to determine whether any changes are required
- In recognition of your shift work in these roles, you will be entitled to an additional 1 week's leave each year (pro rata)
- You will also receive a 30-minute paid meal break each shift, in lieu of being able to leave the building during your shift.
- You will be required to attend our Matua Hapori Kaitiaki training and onboarding programme between the hours of 8.00am and 5.00pm, Monday to Friday. During this time, you will be required to work 40 hours per week and will be compensated for those hours. Following the completion of your training you will resume your normal hours of work.

Nōu te rourou - What's in it for you?
As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
Ō Tātou Uara - Our Values
Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

- Manaakitanga - Pe