Community Guardian │ Senior Community Guardian

Multiple brand new roles supporting our customers at our flagship Greys Ave complex
- Be part of truly rewarding mahi, making a difference in our communities
- Annual salary of $66,735 (Hapori Kaitiaki) │ $76,094 (Matua Hapori Kaitiaki) + 5 weeks' annual leave and a suite of benefits

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ko tā mātou mahi - Our Role

Greys Ave is the creation of a 276-unit apartment complex in central Auckland, delivered under a 'single-site supported housing' model. The new development includes both retail/commercial and office spaces alongside shared amenities, designed to create a welcoming, supportive, and connected community within an environment that promotes greater health and wellbeing outcomes.

'Single-site supported housing' is the coordination of public housing coupled with support services to meet customers' social and health needs and increase wellbeing. Greys Ave is one of the first demonstrations of single-site supported housing in Aotearoa New Zealand with 24/7 on-site support services.

Hapori Kaitiaki - Community Guardian

The Hapori Kaitiaki will be the first point of contact for customers and tenants at 139 Greys Avenue, their visitors and the community. You will be responsible for ensuring they all receive the appropriate care, information and support required within a welcoming, healthy environment.

This role provides the opportunity to make a real difference in our customers' lives, as you build trust, develop strong and lasting relationships, support housing and wellbeing needs and help to create a thriving, connected community at 139 Greys Avenue.

Matua Hapori Kaitiaki - Senior Community Guardian

The Matua Hapori Kaitiaki will manage a single frontline, shift team that provides concierge services, including creating a welcoming, safe and friendly atmosphere at 139 Greys Avenue.

A key part of the role is engaging effectively and connecting with the inter-disciplinary groups working within the 139 Greys Avenue complex, the on-site Lead Support Provider, wider Kāinga Ora groups and external stakeholders. Single-Site Supported Housing is a new approach for Kāinga Ora, and cross-team collaboration is important for its success.

The Hapori Kaitiaki team will create a welcoming and safe place for all of our customers and tenants to live in their homes, with the greatest degree of independence possible.

Ngā pūmanawatanga ōu - What you will bring
- A track record of supporting customers who may have challenging housing and wellbeing needs, coupled with the ability to build enriching customer relationships
- You'll be adept at recognising emerging situations, de-escalating highly emotional situations or conversations, and knowing when to escalate and request external support
- You'll have strong observational and analytical skills that can be applied to practical situations, with an aptitude for problem solving and understanding the reasons behind customer issues in an empathetic manner that is free of judgment
- You'll be experienced working with different cultures and/or community groups, with a strong understanding of a kaupapa Māori approach to ensure the new service meets our customers' aspirations and preferences in a culturally appropriate Te Ao Māori framework
- First Aid certification and Safety Intervention or De-escalation certification is an advantage, but training will be provided

Important to know
- Applicants should note that these roles require a commitment to working rostered shifts as part of a 24/7 frontline service. Rosters will be published 2 to 4 weeks in advance, and from time-to-time will require and include cover on weekends and public holidays
- As this is a new venture, rosters will initially be trialled, and feedback invited periodically to determine whether any changes are required
- In recognition of your shift work in these roles, you will be entitled to an additional 1 week's leave each year (pro rata)
- You will also receive a 30 minute paid meal break each shift, in lieu of being able to leave the building during your shift.

Nōu te rourou - What's in it for you?

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-l