North Island Business Manager

At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps and Air Conditioning. Since 2017 we are part of Vector Limited, so you know we are backed by one of New Zealand's largest companies.
**The role**
We are seeking a dynamic and motivated National Business Manager to join our team. This pivotal position reports directly to the GM - Sales, Distribution, Operations, and is responsible for the leadership and operational delivery of the North Island Contact Centre, Sales, and Operation teams.
As a leader in the business, you will be proactive, have an excellent eye for detail to be able to develop and implement strategies that are designed to improve productivity, and consistently review for ways to improve our performance across all aspects of the operation with a constant focus on seamless ways of working. This will be achieved by maintaining accurate reporting and data analysing of the business metrics and processes you have implemented.
Customer focus will be at the forefront of the business, and you will be looking at opportunities to consistently achieve and exceed exceptional levels of customer service, standards and ensuring issues are resolved as they arise.
You will assist with preparation of the annual business plan and budget, activity monitoring and driving performance against the financial results and looking for opportunities to continue the growth of our business across the departments.
**To succeed in this role, we’re looking for someone with**:

- 10+ years extensive experience in all aspects of an operational business
- Strong people focused leadership experience
- Experience in developing and maintaining key networks with stakeholders both internal and external
- A strong passion for looking after the customer and a frequent improvement mindset.
- You are results-driven in achieving KPI’s and business targets, very detail-oriented and have a high level of professionalism.
- Excellent time management, with the ability to multi-task, and problem solve
- Excellent written and oral communications
- The ability to effectively develop and implement and deliver strategies, initiatives, and purpose into operational environments
- Strong commercial skills.
- Commitment to health and safety

What’s on offer
This is an opportunity not to be missed. At HRV we are committed to our team of over 200 staff, we’re here to develop your skills, create a diverse and respectful workplace and ensure that you succeed with us. You'll be offered a competitive salary, and the opportunity to grow your skills and make a real difference in a supportive, high-performing team.
We also offer a great range of **benefits** including:

- Laptop and mobile included
- Flexible working arrangements available
- Paid Birthday Leave - take the day off on us
- Employee Assistance Programme
- Employee Recognition Programme (quarterly and annual awards to mention a couple)
- Staff discounts on a range of great brands (Noel Leeming, Place Makers, Repco, Torpedo 7, Pita Pit and many more)
- Access to our employee benefits portal (discounted movie tickets for Event and Hoyts Cinemas, discounted gift cards for stores like Countdown, Farmers, The Warehouse, Briscoes and more)

HRV engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences. HRV respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.

**Job Types**: Full-time, Permanent