Senior Complaint Officer
6 days ago
An independent government agency that regulates industry professionals. Aiming to promote high standards of conduct in the industry and help provide increased levels of protection for buyers and sellers.
Be apart of a small team that overseas the regulatory framework and licensing of specialised professionals. You will be investigating complaints lodged and take appropriate actions based the findings.
Play a crucial role in maintaining professionalism, accountability, and transparency within a reputable Crown Entity.Be apart of a small team that overseas the regulatory framework and licensing of specialised professionals. You will be investigating complaints lodged and take appropriate actions based the findings.
Play a crucial role in maintaining professionalism, accountability, and transparency within a reputable Crown Entity.
**About the role**:
The role is focused on maintaining professionalism, accountability, and transparency within a reputable Crown Entity. The role is responsible for the effective and efficient handling of consumer enquiries, complaints and industry reports regarding possible breaches of the Act, regulations and rules.
**Key Responsibilities**:
- Intake and jurisdiction
- Support for Handling enquiries
- Identifying risks
- Understanding and clarifying complex concerns
- Supporting the complaints process
- Training and support
**Key Requirements**:
- Expertise in legal/regulatory/compliance and/or complaint resolution functions and environments
- Proven Regulatory knowledge required
- Excellent organisation skills, written and verbal communication skills, facilitation and negotiation skills and techniques
- A relevant tertiary qualification or equivalent training and/or experience is preferred
- Excellent written and oral communication skills
An independent government agency that regulates industry professionals. Aiming to promote high standards of conduct in the industry and help provide increased levels of protection for buyers and sellers.
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