Complaints Officer

About us | Mō mātou

Kia ora We're Engineering New Zealand Te Ao Rangahau, the membership organisation for the problem-solvers, innovators and creators of Aotearoa. Our culture is supportive and flexible and our mahi is transformative. We empower our kaimahi to bring their best because that's when we're at our best. We are one team, stronger working together as a collective |He tira kotahi tātou, he hoehoe tahi, he tū tahi.

What we do and why we do it | Te pūtake o ā mātou mahi

We bring engineering to life to engineer better lives for New Zealanders. Our mahi supports, connects and uplifts the engineering community, drives and celebrates engineering excellence and champions change that matters.

We prioritise impactful programmes focused on climate change, diversity and inclusion, te ao Māori, and empowering rangatahi with inspiring STEM education – all to champion a diverse, resilient and future-focused engineering profession.

Our ambitions are for the engineering profession to be connected, leading, professional and thriving. These and our commitment to dismantling barriers shape and drive our mahi.

About the role | Kōrero mō te tūranga

As our Complaints Officer you'll play an integral role in supporting our legal leam to deliver Engineering New Zealand's complaints resolution service. You will be the first contact for all complaints, so your calm and collected temperament will be key, along with your ability to quickly connect with people and gain their trust.

Key aspects of the role include:

• Responding in a timely and professional manner to enquiries and requests for information about the complaints and disciplinary process.
• Gathering and collating information for our legal team
• Assisting volunteer decision to draft their decisions on complaints

Desired skills and experience | Ngā tino pūkenga/whēako

To thrive in this role, you will relate well to people from all backgrounds and be able to de-escalate situations with ease. You will be an attentive listener who ensures complainants feel heard and understood. You will enjoy working within clearly defined processes and have strong writing skills.

This role is well-suited to a law student, or someone in a similar field, with an interest in regulation and professional discipline.

Key skills you will bring are:

• Experience in a similar environment, or currently studying in a relevant tertiary field (e.g., LLB)
• A high level of resilience and the ability to maintain perspective in challenging situations
• Excellent written and verbal communication skills, with the ability to summarise information, clearly identifying and highlighting the key points
• Ability to prioritise and juggle multiple tasks
• Confidence to make recommendations based on the information provided
• Terrific work ethic with a positive, can-do attitude
• The ability to work effectively with people at all levels of the business
• Great organisational skills with accuracy and an attention to detail

It's an exciting time at Te Ao Rangahau. We're on a journey to embed Te Ao Māori and mātauranga in our work, and to support the engineering profession to do the same. We'd love it if you're ahead of the pack on this journey or will enthusiastically join us on our way.

Our office is bright and modern, we offer a social, supportive and aspirational work culture, and we fully support flexible working arrangements.

We know we do better when we have a diverse mix of people on our team. So if there's anything we can do to help you participate fully in the recruitment process, please let us know.

Please visit our careers page for a full Position Description -

Applications close on 
10 December 2025
. All applications will be acknowledged electronically and may be reviewed prior to closing date.

When applying please complete our short application form which consists of:

• When are you available to start?
• What is your current location?
• What is your preferred method of working? (Office, Hybrid, Remote)
• Eligibility to work in New Zealand

Only people with the right to work in Aotearoa may apply for this position
.