Key Account Support

**Build your best future with the Johnson Controls team**

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

We are needing a **Key Account Support** to join our team in **Auckland**

We are the leading fire protection specialists in New Zealand and we have been protecting people and property here for over 130 years and enjoy a reputation as providing the most capable and reliable safety products and services nationwide.

Wormald is part of Johnson Controls, a global technology leader serving a wide range of customers in more than 150 countries. In total, our 117,000 employees create intelligent buildings, efficient energy solutions, and integrated infrastructure, and security solutions.

**What we offer**:

- Competitive salary package including staff benefits
- Excellent team culture
- Ongoing training and opportunities for professional development and upskilling

**What you will do**:

- Main day-to-day contract contact for the largest compliance contract in New Zealand
- Attend and present at all the client monthly review meetings
- Responsible for all client contract invoicing, etc.
- Complete the allocated administration of the account customers in an accurate and timely fashion associated with the management of current customers
- Foster internal relationships with the relevant roles throughout the business
- Provide reporting as required by Clients agreements
- Process and request Purchase and Work orders for clients as required
- Provide data input of all required client information into allocated systems
- Provide, File, lodge and or produce Compliance documentation as required by allocated clients
- Complete invoicing procedures within required levels and time frames
- Maintain client communications around the day to day activity as per client requirements
- Provide administration support to the team

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**How you will do it**:

- First point of contact for our valued customers
- Establish and foster relationships with both external and internal clients
- Communicate with people at all levels
- Providing accurate and reliable administration support

**What we look for**:

- Business Administration qualification preferred but not essential
- Minimum of 3 years outbound customer service and/or sales experience
- Previous Administration experience
- Intermediate to Advanced proficiency in MS Office
- Broad business experience preferred (not essential)
- Outstanding problem solving and analytical skills
- Efficient and impeccable customer service for new and existing clients
- Exceptional organisational and time management skills to juggle multiple expectations
- Negotiation and conflict resolution skills
- Excellent written and verbal communication skills
- Knowledge of Mastermind would be a distinct advantage
- Ability to communicate with people at all levels throughout a large organisation
- Please note pre-employment checks - including reference checks, medical, criminal record check, and drug & alcohol testing - will form part of the eligibility process._

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