Key Account Specialist

**Connecting people and communities| Driving eCommerce | Moving New Zealand**

Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating across NZ from Kaitaia to Invercargill.

We are a customer-centric, safety-obsessed business with a high-performing, values-based team. We move the companies that drive the world, enabling New Zealand to flourish.

As we continue to progress our transformational journey, we have an exciting opportunity for a Key Account Specialist to join our head office in South Auckland.

**He angitūtanga: The opportunity**

Reporting to the Key Account Team Leader you will primarily support the management of Key Accounts and think with a customer mindset. Your role will entail the below accountabilities;
- Provide excellent service to our Team Global Express customers by responding to enquiries through various support channels.
- Assist the team by handling inbound calls and completing administrative tasks if/when required.
- Accurately communicate all relevant service information to manage customer expectation of service delivery.
- Develop and maintain strong internal/external customer relationships, becoming involved in any process improvements to raise quality and service.
- Ensure excellent service standards and maintain high customer satisfaction.
- Build relationships between Key Account Customers and Team Global Express team members.
- Manage DIFOT (Delivered In-Full, On-Time) reports as per customers’ requirements and expectations.
- Assist with handling inbound calls within the prescribed targets

**He kōrero mōu: About you**

We are looking for a driven individual who is reliable, resilient and a self-starter. You must be a team player with strong interpersonal skills and capable of prioritising your workload.

Additionally, you will have:

- A minimum of one year experience in a similar role
- Time management and organisational skills
- Excellent communication skills, both written and verbal
- Must have a positive and cooperative attitude towards customers and other employees.
- Demonstrable problem-solving skills
- Good computer literacy and data entry skills
- Experience with Genesys Purecloud and / or Salesforce would be beneficial.

**Ngā āhuatanga kei a mātou: What we offer**:

- Our people and customers are at the heart of everything we do
- State of the art facilities in a fast paced and dynamic industry
- Competitive salary above industry standards
- Fun and practical employee perks and discounts
- Peer recognition awards acknowledge when you go above and beyond
- Upskilling, training, mentoring and more to support your career development journey

**An inclusive workplace, works for everyone.**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.

**Ensuring we do our part to preserve Aotearoa’s environment.**

As proud members of the Sustainability Council of New Zealand, we are committed to stay on track with our carbon reduction goals for 2030 and are actively managing our carbon footprint with Toitū Envirocare.

**Me pēhea te tono: How to apply?**

This is a phenomenal opportunity to join an awesome company and team so express your interest today.

**Team Global Express is an Alcohol and Drug Free Workplace. Pre-employment checks will include an MOJ, Drug & Alcohol Testing, Medical Assessment and Reference Checking.**

All applicants must hold legal entitlement to work in New Zealand.