Team Leader

2 weeks ago

Christchurch, New Zealand Christchurch City Council Full time

**_E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o Ōtautahi_**

**Lead with purpose. Support your people. Make every interaction matter.**

We're looking for a Team Leader to join our Citizen & Customer Services team. A people-first leader, who is passionate about shaping great customer experiences and supporting their team to grow and thrive.

This role is about being present, removing barriers, and creating the conditions for success, through consistent leadership, thoughtful coaching, and a genuine care for both people and process.

**About the role | Ko te mahi nei**
- Lead, support and inspire your team to deliver seamless, high-quality service to our communities.
- Coach Customer Service Representatives to achieve service excellence and reach their development goals.
- Manage the day-to-day: workflow, quality, compliance, and customer escalations.
- Drive improvement—whether it's small wins or system-level change.
- Be part of a leadership group that cares, collaborates, and brings energy to everything we do.

**About you | Ko Koe Tēnei**
- Experienced in leading teams—ideally in fast-moving, complex environments.
- Customer-obsessed, always looking for ways to make things better.
- Strong communicator and confident handling complexity and change.
- Passionate about people and developing talent.

**What's in it for you? He aha ngā hua ki a koe?**
- Be part of an award-winning team: National CRM Public Services Award winners four years running.
- Mahi that matters: Make a real impact in the lives of Christchurch residents.
- Room to grow: We back your development and support your goals.

**If you believe great customer service starts with great leadership, this is your chance to lead with heart and make a difference every day.**

Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:

- Access to training programmes, workshops, and development opportunities
- Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.
- Collaboration - exposure to wider areas of the organisation
- Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one's skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career.

**Additional Information | Ko ētahi atu kōrero**:

- Hours of work - 37.5 - 40 hours per week_
- Position - Permanent_
- Location_ - This position is primarily based at Te Hononga, Christchurch City Council Civic Offices - 53 Hereford Street_
- Closing Date - 22nd June 2025_

**_ Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date._

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