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Pathways Navigator

2 weeks ago

Mount Wellington, New Zealand Kaikaranga Full time

Are you passionate about the disability community? Do you want to utilise your skills and knowledge of the health or disability sector in a rewarding role within a collaborative and supportive team?

As a Pathways Navigator, you will primarily be assessing referrals to ensure those who need our support receive access to the relevant services. Your detail-oriented holistic approach will ensure eligibility is assessed efficiently and accurately, to facilitate people being able to access the supports they need across a wide range of services and providers.

We are Kaikaranga. Since 2002, we've been helping people with disabilities access an array of services to live a good life.

**About the role **
- Review new referrals to determine whether the person is eligible for assessment under disability support services
- Provide information, education, and advice to potential clients and referrers about eligibility, supports and potential services
- Action queries promptly and efficiently ensuring effective resolution or escalation as required
- Proactively seek information to establish eligibility and assess urgency and risk
- Accurately document outcomes and complete escalation responses as required
- Support people who are not eligible for our service to access other services that may support them

**About you **
- Passionate about what you do and committed to Kaikaranga values
- A sound working knowledge of the health and disability sector, ideally with a clinical background
- The ability to maintain efficiency and a positive attitude when juggling a busy day
- A great team player who can work efficiently and autonomously
- Exceptional communication, and customer service skills, with the ability to relate to a diverse range of people

**What you will receive **
- A friendly, diverse, and supportive team who are passionate about supporting people with a disability
- Access to professional supervision and support from experienced leaders
- Robust systems and IT to support you in your role
- The opportunity for ongoing learning and development, EAP and staff benefits
- Mt Wellington based with flexible working arrangements