Customer Support Representative

4 days ago


Auckland City, New Zealand Eighty4 Recruitment Full time

2, 4 and 6 month temp contracts available
- Fast paced, high performing team
- Flexible working options available

We are looking for up to 20 experienced customer service support staff who can support the call center office by providing a high standard and exceptional level of customer support

You will be required to deliver high quality administrative activities across a range of business areas on a daily basis alongside this role.

**Role responsibilities**:

- Take incoming calls to assists with support queries and advice
- Deliver quick responses to queries, escalating queries where no obvious solution is available
- Provide up to date advice (this is constantly updating and communication will be sent out)
- Meet and perform to individual and team KPI's
- Processing all related administration in a timely manner
- Keep CRM system up to date
- Be approachable, energetic and committed to customer experience
- Can work efficiently with urgency and holds the ability to work autonomously
- Previous customer support experience preferably in power, internet, banking, or telemarketing
- Excellent proficiency across MS Office suite
- Strong communication skills both written and verbal
- Advanced proficiency and conversationally fluent in the English language

2984



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