Regulatory Support Officer

2 days ago

Auckland City, New Zealand Auckland Council Full time

Opportunity for personal development and professional career growth
- Flexible hybrid working opportunity
- Permanent full-time positions - Auckland CBD

**He angitūtanga: The opportunity**

Auckland Council’s Building Consent team currently has a full-time permanent Regulatory Support Officer position available at our Auckland CBD office. The role will report directly to the Team Leader.

You will have the opportunity to use your solid organisational and administration skills to provide process support, ensuring the smooth running of our end to end consenting processes for our building consent department. This is a customer-focused role that will allow you to be part of our hardworking and supportive team environment.

Our team strives to provide the best quality service possible to our customers. With a “can do” attitude there are real progression opportunities for you within the team and wider Auckland Council. This is a role that sits in a fast-paced environment, tight deadlines and working at pace delivering quality outcomes.

Day-to-day you could expect to work on:

- Deliver high quality customer excellence to internal and external customers.
- Ensure the accuracy and consistency of regulatory consent data.

**You can find the position description **HERE**

**He kōrero mōu: About you**

What we will be looking for:

- Excellent written and oral communication.
- Minimum 4 years of previous experience in a business administration and Customer Service role.
- Confidence around working with complex databases and information.
- Experience managing financial account reconciliations & Customer disputes.

**Ngā āhuatanga kei a mātou: What we offer**

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming a world-class city for our ratepayers and residents.

You’ll be joining a team of passionate administrators, who are working towards providing the best local and regional building consenting services for Aucklanders. Our team is results-driven and genuinely want to help our customers to realise their property dreams. This varied role offers you a different challenge every day and will offer you the empowerment of your own learning to enable you to continually grow your knowledge within our team.
- Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many._

As part of our Auckland Council Group, you’ll also have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts Click **HERE** to find out more about our employee benefits package.

**Applications close: 4 December 2024**

**Salary range $55,000 - $59,000 (depending on skillset and experience)**
- Our employer Kiwisaver contribution is additional to base salary offered._

workingforauckland #aucklandcouncil #regulatorysupport #buildingconsents #buildingcontrol

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