Senior Libraries and Council Services Assistant

2 days ago

Auckland City, New Zealand Auckland Council Full time

We have an exciting Senior Libraries & Council Services Assistant opportunity within the Howick Local Board
- Serve customers in a vibrant and exciting library
- Permanent part time 38-hour position

**He angitūtanga: The opportunity**

Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) have a strong community focus, and we are an extraordinary destination for the people of Auckland. Our Senior Library & Council Service Assistants play a vital part within our library team ensuring that our libraries within the Howick Local Board, provide a world-class customer experience that is second to none.

A fantastic opportunity has become available to join the Howick Local Board libraries as a **Senior Libraries and Council Services Assistant - based at Botany Library**.

You will have a passion about making a difference in the library and have a strong, people-focused and empathy-driven work ethic.

This is **permanent** **part time 38-hour** position, Botany library is a seven-day service flexibility to work across the seven days including a weekend day and late-night. This role also requires flexibility to work across the Local Board. This is senior role that needs you to step up as required.

**He kōrero mōu: About you**

Flexibility, adaptability, superb people skills, a willingness to learn, a passion for customer service and a can-do attitude are essential.
We are looking for someone who can demonstrate an ability to:

- Be the senior on site and have capability, capacity and confidence to lead when required
- Leadership skills and ability to problem solve
- A great sense of resilience and ability to navigate challenging situations
- Work collaboratively with teams in the Local Board, sharing skills, knowledge and expertise
- Strong partner and relationship skills
- Provide exceptional customer service, including supporting customers to use a wide range of library and non-library resources, navigating literacy and social vulnerability issues
- Experience working with people from diverse backgrounds
- Keep up to date with current technology to support customers with access to resources in all formats
- Flexibility and collaboration across all aspects of your mahi
- Attention to detail and excellent organisational skills
- Knowledge/understanding of Te Ao Māori and a willingness to learn

**Ngā āhuatanga kei a mātou: What we offer**

We offer a welcoming and supportive team, fantastic regulars, and a strong community. Here you’ll have an opportunity to grow your career within the Auckland library team and Auckland Council. You will be supported by a culture that values te reo Māori me ōna tikanga, inclusion and interculturalism. You will receive dedicated training and development to help build your career and on top of this, as part of our Auckland Council Group, you will gain access to many benefits and discounts. Click this link to find out more about our employee benefits package.

**Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.**

**Applications close**: 16th January 2025

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