Store Manager

**Work Monday - Friday | No nights, Sundays, or Public Holidays | Great Work/Life Balance**

***Exciting & Varied Role Consisting of Customer Service, Administration & Operational Tasks.**

***ASX200 Listed Company | 650+ People | 230+ Centre Locations Across Australia & New Zealand**

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**About Us**:
National Storage is the largest self-storage provider in Australasia. Since its establishment in 2000, the company has grown to over 230 storage centres spanning across Australia and New Zealand and offers a wide range of self-storage solutions to cater to the diverse needs of our customers.

Our presence in New Zealand has seen remarkable growth, spreading from Auckland to Dunedin and all the places in between. We are particularly excited to announce the latest addition to our ever-expanding portfolio - the Queenstown site. This newly acquired site helps cements our position as the leading storage provider in Australia and New Zealand.

To help support our continual growth plan at National Storage we are now looking to recruit our next core leader with a **Full Time Store Manager **role now on offer in our **Queenstown **centre.

Our Store Manager for this role will also oversee the satellite centre attached to this site; conveniently located only 500m apart.

**The Role**:
Our Store Managers work collaboratively with their operations Manager and their team to drive centre performance whilst aligning to company values. This role is a business-critical role, encompassing customer service, administration, operations & people management.
- A Day in the Life of a Store Manager Includes: _
- Leading and motivating a team of 1-3 store consultants.
- Setting clear expectations and providing ongoing support and feedback to ensure team performance meets or exceeds targets.
- Ensuring excellent customer service is consistently delivered.
- Responding to customer enquiries or concerns promptly and efficiently.
- Maintaining & cleaning of the storage facility & grounds.
- Work towards monthly sales and KPI targets of the Queenstown and satellite locations.
- Overseeing and actively managing centre operations, including maintenance, security, access control, inventory management, and compliance with health and safety regulations
- Drive operational excellence with a strong focus on centre presentation and maintenance.
- End of month reporting summarizing the centre's financial performance
- Reporting directly to the Operations Manager regarding weekly & monthly updates/results.
- Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence.
- Assist clients with any urgent requests outside traditional office hours with company provided mobile phone.
- Action general administration duties such as rosters, leave requests and timesheets, customer contracts and inventory management.

**What you will bring**:

- To be a successful Store Manager at Queenstown, you will ideally have: _
- Demonstrated 1 + years’ experience within a management or team leader position.
- Strong conflict & resolution knowledge, and the ability to de-escalate situations.
- An ambitious and proactive attitude to facilitate the centre’s smooth transition and alignment with National Storage's high standards.
- Proven ability in working towards sales targets and KPIs.
- Have strong communication skills and be able to foster a team building environment.
- You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business.
- Excellent written and verbal communication skills with a keen eye for detail.
- Driver’s license and car to travel and work between Queenstown and its satellite location.
- Forklift license (desirable)
- ** The ability to work on a rotating roster, with every second Saturday from 9:00am-2:00pm**

**What we will provide**:

- Our unique 24/7 Health & WellNS offering for you and your family.
- Enjoy a work/life balance with no hospitality hours, allowing for greater flexibility in your schedule.
- Permanent role within a successful and expanding business which employs great people.
- Structured four-week training and induction program to ensure your success.
- Competitive Salary and Incentives
- Access a range of National Storage Perks such as:

- Generous parental leave policy
- Health reimbursements ranging from gym memberships to health

insurance
- Unlimited retail discounts
- Referral incentives
- Opportunities to connect with our communities and charities.
- Work with an innovative commercial business that values teamwork, care & excellence

**Start your journey - APPLY NOW