Sales Support Specialist

**Sales Support Specialist**

The role is an important extension of the front-line external sales team and reports to the Team Leader Sales Support - Food & Agriculture.

Find out more here about how you can unleash your full potential at DLL
**Day to day**:

- Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
- Identify and resolve problems before they impact on DLL, the vendors and/or their customers.
- Prepare customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Risk, Legal, Finance and Asset Management teams as applicable.
- Co-ordinate preparation of approval conditions for settlement. Proactively liaise with customers, vendors, and Account Managers regarding pending deals, communicating closely with DLL Legal, Risk, Finance and Asset Management teams, when required.
- Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain frequent communication with Team Leader to enable effective management of workflow and ensure compliance with service level agreements.
- Adhere to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.
- Champion process improvement and automation across the business, improving efficiencies, accuracy, and customer service.
- Ensure that all lease and loan security documentation is accurately completed and consistent with credit requirements.
- Ensure that proper security registration is in place to secure that all transactions are properly executed at the client level, enforceable and binding to the corporation.
- Be accountable for achieving daily, weekly and monthly KPI’s and SLA’s.
- Develop and maintain a positive consultative relationship with vendors, customers and co-workers in support of the overall sales effort.
- Ensure that you are logged in and active on the SaSu phone queue to provide support to Dealers and Customers on relevant transactions

**All members enjoy**
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Click this link for an overview of all the benefits in your region.
- “We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”_
**Essentials**:

- Prior exposure to vendor leasing/finance industry.
- 3 to 5 years’ experience in sales support within a leasing/finance organization, preferably with transaction closing activities.
- Good level of understanding of documentation, equipment finance products, credit risks and compliance policies.
- Ability to review and analyse information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.
- Strong attention to detail and high level of accuracy and compliance.
- Excellent communication skills (verbal & written).
- Highly motivated to exceed internal and external customer expectations.
- Proficient in using the Microsoft Office Suite, such as Word, Excel and Outlook.
- Ability to work in a very fast-paced environment.
- Must be a team player

**Extras**:

- Comfortable engaging with customers via telephone
- Tertiary qualification.
- Excellent problem-solving skills.
- Effective interpersonal skills.
- Excellent planning & organizational skills.
- Ability to prioritise tasks and work autonomously with mínimal supervision.
- Ability to effectively share knowledge.
- High level of honesty and integrity.

**Choose wellbeing**
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other DLL members
- Health - Manage mental, emotional and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL
**Settling in**
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

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