Level 1 Helpdesk Engineer

1 day ago


Auckland City, New Zealand Assess HR Full time

Our client is an established Managed Service Provider, based in Auckland's city fringe, supporting the IT needs of NZ-based companies, primarily in the Auckland region.

As a Level 1 Helpdesk Engineer, you will be joining a highly skilled Tech Team, monitoring and managing all aspects of their client's IT environments including Windows and Apple devices, Servers, Microsoft 365, firewalls, wireless, mobiles, backups, printers, etc.


**What you will be doing**:

- Manage and solve incoming customer queries and IT issues
- Monitor incoming alerts and notifications, responding accordingly through various management tools and systems
- Scheduling and prioritising of tickets on the service board
- Assist with technology refreshments and onsite support when needed

**What we are looking for**:

- A logical problem solver, with a desire to provide high levels of customer service in a friendly and helpful manner.
- A confident self-starter, with clear, and precise communication, both written and verbal.
- Excellent time management skills, with the ability to multi-task, and adapt during the workday according to the requirements of clients and fellow staff.
- Positive, reliable, compassionate team player

**Job Benefits**
- An attractive salary package commensurate with your skills, certifications, and experience.
- Relaxed company culture and surrounded by a supportive skilled tech team.
- Ability to grow your skills along the way
- Potential for hybrid working

Come and join a relaxed but focused team where you can enjoy plenty of variety, some good old office banter, social events, a drinks fridge, and a games room
- You must be eligible to work in New Zealand to be considered for this position._



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