Helpdesk Technician

3 days ago

Auckland City, New Zealand Imara Limited Full time

supporting 1500 staff across 60+ offices nation wide. Working in a team of 9
- O365, Azure AD, ITIL, Citrix and CISCO needed. You need to be customer driven
- Paying up to $63,000 + benefits. Based in East Tamaki

**The Client**
With 750 Corporate users and a total of 1500/1600 staff across 60+ offices nationally, this enterprise is next level. Steeped in history and known for innovation, they are consistently pushing the boundaries in their given sector. Being a heavy industry player, they have a range of services and products dealing with consumers, commercial and government clients across NZ.

**The Role**
Based in East Tamaki, they have a blended in-house and outsourced IT service solution based on the ITIL methodology.

You will be providing day to day IT support to our client’s staff (including contractors). You will be working in a team of nine Engineers (L1's, L2's and L3's). In this role you are the single point of contact for all Service Desk related requirements including Incidents, Requests and Issues management.

Being largely in the cloud, your Enterprise Office 365 experience, Azure AD and Citrix skills will be honed and developed ready for movement into a more dedicated L2 role over time.

However, the skills today required including; O365, Citrix, Cisco Meraki equipment and knowledge of troubleshooting VPN's for remote working staff is seen as essential.

Customer Service is crucial in the role. You must love serving the client, delivery with customer experience as the first priority is paramount in this position. W

You will be heavily involved in IT technology BAU & Projects and by association, have the opportunity to expand your skills and knowledge as required.

You will required to manage system documentation, provide training to staff on key IT systems and supporting cyber security threat detection policies as required.

The role will also sometimes require travel to some of the 60 sites around New Zealand (once or twice per annum).

**The Skills required**
- A minimum of 12 months commercial experience in cloud platforms (O365 and Azure AD needed)
- Knowledge and commercial experience with Citrix and Thin Client Technologies.
- Knowledge of ITIL and experience with ServiceNow.
- Knowledge of SCCM or Intune.
- Knowledge of IT Infrastructure, CISCO and Meraki networking (including VPNs)
- Support core internal business systems and processes.
- Microsoft Windows Server Operating system experience

**Beneficial skills**
- SCCM
- Intune
- Experience managing Samsung tablets using AirWatch.

**Remuneration**
Paying up to $63,000 base salary + benefits, this is a great opportunity for a Helpdesk technician to work within a business with a good career path, a close-knit team and as much work in Level 1 & 2 as you can manage. A mobile phone and laptop will also be provided.

Our client has a zero policy for Drug and Alcohol and perform random drug checks annually.

**Next Steps**
Send in a letter of introduction describing why you feel you are aligned to this role and a resume highlighting your career journey to date. Call Cate Hardy with questions on 02102871151 but please send your resume through first. Thank you.

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