Customer Experience Owner

1 day ago


Auckland City, New Zealand ASB Bank Full time

**Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka, and Namaste** If you're an experienced Application/Product Owner or Enterprise IT Manager with a passion for lending systems and data—and you're ready for a strategic role with big impact—this could be the move for you. **Location**: Auckland (Albany & Wynyard Quarter) — Hybrid **About ASB** At ASB, we help Kiwis get **"One Step Ahead"** by giving them the tools to manage their lives, families, and futures. Our products don't just stream content—they underpin the economy and touch millions of moments that matter. **Mō te Tūranga | About the role** You'll collaborate with leaders across the bank and guide one or more **multi‑disciplinary squads** (matrixed via practices) to deliver outcomes. **What a CXO does at ASB** At ASB, a CXO (similar to a Product Owner/Product Director elsewhere) is accountable for: - ** Strategy & Vision**: Turn customer and staff needs into a living, prioritised roadmap and clearly communicate this to stakeholders and squads. - ** Backlog & Delivery**: Maintain a transparent backlog, lead squads through agile ceremonies, and ensure outcomes align to Tribe goals. - ** Risk & Resilience**: Manage risks and remediation actions; ensure services are **highly available, resilient, secure, and fit‑for‑purpose**. - ** Stakeholder Leadership**: Be the go-to partner for internal customers—proactively manage demand, dependencies, and controls across Tribes and Platforms. - ** Financials & Vendors**: Own budgets and commercial performance for your services; manage vendor relationships and contracts. - ** Decision-Making**: Help squads make smart trade-offs and prioritisation decisions, grounded in data, risk, and value. **Ō pūkenga | About you** We're keen to hear from you if you have: - ** Background** in CXO/Product Ownership/Application Ownership or Enterprise IT Management. - ** Domain experience** in lending or credit systems (e.g., decisioning, origination, credit bureaus, collections, risk controls). - ** Technical acumen** across data and integration and how this shapes staff/customer experience. - ** Leadership** of multi-functional squads, with strong prioritisation, delivery, and stakeholder management skills in an agile environment. - ** Commercial savvy** to connect outcomes to budgets, benefits, and vendor performance. - ** Risk & compliance awareness** appropriate to a regulated financial services environment. - ** Communication** that is clear, persuasive, and outcome-focused. **Ways of working** Most of the teams you'll partner with are based in **Auckland (Albany and Wynyard Quarter)**. We offer **hybrid working** for flexibility and balance. **What's in it for you** - Competitive **salary + bonus**: - ** Great banking benefits**: - ** Growth & development** opportunities in a supportive, agile environment - ** Flexible working** styles - ** Extra holidays** and **parental benefits**: - An inclusive culture where you're empowered to learn, evolve, and make decisions **Me pēhea te tono | How to apply?** If this sounds like you, **click "Apply"**—we'd love to hear from you. **Job details**: - Reference # - EP161382 - Posted on - 18 Sep 2025 - Location(s) - Auckland - Expertise - Credit & Risk, Customer Experience, IT Applications, IT Management - Work type(s) - Full Time Application closes on 02 Oct 2025 23:59



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