Customer Experience Owner

People are at the heart of what we do at ASB, and we are consistently recognised as one of NZ's top employers of choice with a highly engaged and talented workforce.

ASB strives to consistently provide its customers with outstanding service and innovative financial solutions to accelerate progress for all New Zealanders. As we continue to evolve against a backdrop of rapidly changing customer needs, regulations and technologies, our people are more important than ever.

**Mō te Tūranga |About the role**

Are you ready to take on a dynamic challenge for one of New Zealand's leading banks? We are seeking an exceptional **Customer Experience Owner (Product Owner)** to play a pivotal role in our **core banking transformation**.

Through a multi-year transformation, we are seeking to revolutionise our core banking systems, simplifying and enhancing customer experiences, and driving innovation across the organisation. This is your opportunity to join us at the outset, leave a lasting impact, leverage modern technology to enhance the financial well-being of New Zealanders, and propel your career to new heights within a thriving and supportive environment. If you are a technology leader with a passion for change and a proven track record of execution, we want to hear from you.

This role will be reporting into our Core Banking Tribe Lead and will lead cross-functional Squads working on SAP. You will be accountable for delivering the squads' outcomes, which include a role in the modernisation of ASB's core banking systems, delivering exceptional experiences and driving business value. All whilst managing the day to day performance and maintaining a lens on risk, compliance and cost.

This CXO will be technically minded and focused to drive out strategic goals whilst efficiently running our platform.
- Builds and maintains a clear understanding of customer needs and continuously builds and communicates the roadmap to stakeholders
- Collaborates with our internal customers to create and maintain well-groomed backlogs
- Conveys the strategic vision and the Platform's goals to the squads, ensures this is upheld throughout delivery and helps the squads make decisions on innovation and prioritisation
- Collaborates with Vendors, Suppliers and Partners to build and deliver modern features that enables our front lines to provide better customer experience
- Closely works with the Suppliers Product Teams to keep abreast around their product roadmap and identify opportunities that would benefit our users and customers
- Builds and drive collaboration within the Tribe, and across the wider leadership team to manage risks and dependencies, perform controls, and remove blockers
- Balances a broad range of end-to-end squad activities, alongside the release and change management processes for new to market innovative products and services
- Defines, prioritises and refines squad and tribe backlogs; considering the future direction of banking, value benefits and significant and shifting legislative requirements
- Fosters innovation by enabling a safe learning culture
- Manages and maintains the lifecycle of the critical services

**Ngā mea kia whai angitū ahau? | What do I need to be successful?**
- ** Technical Product Ownership experience** in an agile environment, delivering services and products.
- A **technical background**, preferably in development and SAP.
- ** Strong commercial skills** to lead stakeholder discussions around prioritisation for their products and services.
- Experience in the **strategic and operational implementation of SAP platforms** in the context of enterprise resource planning and business process management.
- A comprehensive technical background and experience around **Availability, Resilience, and Cyber concepts**.
- Familiarity with modern technology paradigms including **APIs, cloud, event-driven architectures, and microservices**.
- ** Courage** to challenge the status quo and an openness to make change based on feedback.
- ** Collaborative stakeholder management**, understands the needs of others and can adjust own approach and guide other to reach alignment to deliver customer outcomes

**Te mahi ki ASB | Working for ASB**

We are committed to providing opportunities for our team members to grow and develop their capabilities and provide excellent training and personal development to ensure your initial and on-going success.

ASB offers a diverse and inclusive environment where we are united as one team, working together to accelerate financial progress for all New Zealanders.

**Me pēhea te tono | How to apply?**

If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"we'd love to hear from you

**Job details**:

- Reference #
- AM159670
- Posted on
- 07 Mar 2025
- Location(s)
- Auckland
- Expertise
- Customer Experience, Engineering, IT Applications, Leadership, PACE, Product Management, Project Management, Simplification, Transaction Banki