Operations Support

2 weeks ago

Rotorua, New Zealand Team Global Express Full time

Operations Support

The role
- Team Global Express are seeking to hire an Operations Support person to join their Rotorua team. This role will be responsible for co-ordinating all problematic freight that has been returned to the depot for further investigation._
- Furthermore, this role will involve communicating with both internal and external customers on a daily basis, ensuring that the relationship between the customer and the business is maintained. This includes, ensuring customers are informed and any issues are resolved in a timely manner._
- To be successful in this role, you will have previous experience in operations/customer service management and ideally you will have a qualification in supply chain management or operations._

Duties & Responsibilities
- Managing customer relationships
- Providing accurate information to customers in a timely manner
- Investigating and addressing freight returns
- Effectively coordinating with team members
- Resolution of customer enquiries, complaints & consignment issues

Skills and Experience
- Customer-focused attitude
- Excellent communication & teamwork skills
- A qualification in supply chain management or operations is preferred
- Experience in operations/customer service management
- Problem-solving skills
- Ability to prioritise and plan effectively

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit

About - Team Global Express

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