Technical Delivery Manager

**General information**:

- Location
- Auckland
- Expertise
- Client Delivery, Technology
- Job Level
- Experienced
- Employment Type
- Permanent full-time
- Close Date
- 23-May-2025
- Ref #
- 60277

**Description & Requirements**:
**Spark NZ**
- As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.
- We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

**Technical Delivery Manager**
- We are looking for an experienced Technical Delivery Manager, who is keen to work with the latest technologies. You will be accountable for supporting managed services contracts with some of our key enterprise customers.
- You will be part of a tight team running the end to end Technical Service Delivery relationship and ensuring that all technical and service delivery commitments under a complex managed services contract are met. You will be a trusted advisor to our key customers on every aspect of technical delivery.
- This is a varied operational role, where your day to day duties can change depending on what the customer requirements are at the time.
- Key attributes for the role are:

- This role is ideally suited to someone who has a background in networking, voice, and IT infrastructure.
- highly proactive in nature with a can-do attitude, good problem-solving skills, and have an ability to deal with people at different levels of an organisation.
- Some you can actively put your hand up to take the lead on various technical initiatives or issues both internally and with the customer.
- Create, maintain and actively lead a technical and operational client-aligned virtual team
- Manage the engagement of the virtual team and external third parties to meet OLA commitments to the business and SLA commitments to allocated clients.
- Continually improve the customer value proposition through automation, standardisation, simplification, and consolidation.
- Demonstrate innovation by recommending and ensuring successful adoption of technology giving demonstrable business benefits to allocated clients
- Optimise operational performance and efficiency.
- Work with our customer to develop a plan to implement new functionality from the agreed technical roadmap
- Assess the impact and authorise technical changes from a service perspective to the client's production environment.
- Report customer feedback and potential product requests and issues

No two days are the same, and we are always ready to adapt to what might lie around the corner. We collaborate as a team to win together in what can be a fast-paced environment. We are also a truly inclusive company where everyone can relax and be themselves.
Join us and play a pivotal role as you contribute to our growth in an environment where our customers are our focus, and the pace of change is swift.

**WHY CHOOSE US**:
**Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai**
- At Spark, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be “how things are done at Spark”, embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

**Sustainability: Toitū**
- Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

**Benefits: Awhina**
- Our people matter and we make sure we look after them. As a valued employee of Spark, we’ve got our people covered with a range of leading benefits including:

- **Wellbeing** - Comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
- **Hybrid ways of working** - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible.
- **Leave** - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.
- **Spark Credit** - we provide permanent employees with $120 monthly Spark credit to use on any of