Technical Delivery Manager

Technical Delivery Manager

Full-time

**Company Description**

We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead, we defined a purpose - to solve what matters for our customers and their moving world - and go about achieving this by setting clear goals and expectations and embracing diversity of thought.
At Z, Customer Experience is at the heart of everything we do - our strategy, capability development and investment decisions. We're creating and continually developing products and digital channels our customers will love and that make their lives easier.

Our Digital Infrastructure team are a passionate and diverse bunch that love staying at the cutting edge of technology and sharing their knowledge to create the best user experiences for Z’ers. As our Technical Delivery Manager you will have the unique opportunity to manage Z’s digital landscape throughout the lifecycle of digital systems and technology.
We are committed to positioning our business for the future, pushing our cloud first strategy and retiring legacy systems and process. Bring your love of emerging technologies and processes to an environment that embraces change for the better and use your technical know how to ensure our solutions and services are reliable, resilient and secure.
**You will have the opportunity to**
- Take accountability for delivering a world class employee experience and use data and feedback to manage changes and improvements
- Manage the relationship with our operational partners, drive performance and maintain the expected high standards
- Hold responsibility for evolving our DevOps practices to deliver extraordinary results for Z
- Own processes within Infrastructure; Major Incident Management, Technical Change Process, Problem Management Process etc

**Qualifications**

**What you’ll bring to Z**
- 5+ years in service delivery roles in the area of Infrastructure
- Experience managing vendors and ensuring the delivery of services
- Ideally practical experience of DevOps using Service Management principles
- The ability to build strong relationships with technical and non technical teams
- Influence change and communicate clearly, with both technical and non technical information
- A desire to deliver the best customer and employee experience and exceed expectations
- A love for technology, an aptitude to understand and the curiosity to discover and experiment

And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.

**Additional Information**

**What we can offer you**
- A competitive remuneration package including short-term incentive (bonus) plan, medical insurance for you and your family, enhanced employer contribution for KiwiSaver
- Generous leave provisions including enhanced sick leave, parental leave benefits and the option to buy additional leave
- The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
- The opportunity to contribute and be part of a supportive team that is here to make a difference
- A chance to build your own capability through learning from some of the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
- Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you

The base salary range for this role is $130,000 to $149,900 per annum, plus 15% bonus based on company performance, a 5% KiwiSaver employer contribution and health insurance through Southern Cross.

**Why Z?**
Z is a dynamic and innovative Kiwi company that provides energy solutions for today while working on playing our part in Aotearoa’s shift towards a low-carbon future - a transition that we’re passionate about.
Being proudly Kiwi, we’re up for challenging the status quo, stand-up for what we believe is right and most importantly, we back our team to bring their true selves to work every day. Our flexible working approach and Rainbow Tick and Gender Tick accreditations - backed by our strong company values, Stand Up Tū Kaha, Speak Out Tū Maia, Side by Side Tū Kotahi - have created an open and inclusive workplace that promotes personal development, and is underpinned by a desire for our people and our communities to succeed.
We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If this sounds like a place you believe you can add value and grow your own capability, then make sure you read **Our Why**, it’s our founding document and provides further insights in what it means to part of the Z whānau. If Z feels like a good match for your head and your heart, com