Customer Technical Delivery Manager

Reference #- 25068- Posted on- 19 Sep 2024- Closes on- 29 Sep 2024 23:00- Location(s)- Auckland Office, Hamilton Office- Expertise- Information Technology- Job level(s)- Experienced- Work type(s)- Permanent full-time**About us**

Genesis Energy is one of New Zealand's leading energy retailers, supplying electricity, natural gas and LPG to more than half a million customers across the country and providing almost 20% of New Zealand's electricity. We want to be New Zealander's first choice for energy management, striving to deliver new products and services, challenge the status quo, be bold and innovative and take responsibility for our customers and what matters to them.

Between now and 2035, Genesis will play a unique and vital role in energy transition. By joining us, you will play your part in supporting the delivery of innovative energy solutions which will create a more sustainable future for our customers, company and for Aotearoa.

**About the role**

This role is an exciting opportunity to lead the scoping, pricing, and delivery of non-energy products and services to some of New Zealand's top commercial and industrial clients. In this role you will bring your technical background and electrical expertise to bridge the gap between our sales team and valued customers. You will play a pivotal role in driving innovative energy solutions to improve customer's energy efficiency and decarbonisation ambitions that meet and exceed client expectations.

In this role you will;
- Guide the sales team with technical acumen in high-stakes meetings and sales processes, including RFPs and renewals.
- Identify customer energy and carbon reduction/optimisation opportunities aligned to Genesis' non-energy product offerings
- Develop customer proposals for non-energy products, including commercials and maintaining technical accountability.
- Lead the execution of non-energy projects, be it by managing 3rd party delivery partners or in-house led, ensuring seamless delivery and exceeding client expectations.
- Act as the link between customers and the product team, providing feedback to enhance our offerings.
- Assist with due diligence and assessing RFI/RFP responses from external partners.
- Guide and mentor team members enhancing their technical knowledge.

**About you**

We are looking for a strategic and technically skilled individual who thrives in a high-pressure environment and is passionate about meeting customer needs.
- Extensive experience in an electrical and automation engineering role.
- Experience in project delivery and contract management.
- Strong background in BMS/SCADA and system interfacing.
- Ideally, experience with customer solar projects, including scoping, design, integration and delivery.
- Understanding of the energy market and emerging trends and technologies
- Attention to detail and an inquisitive nature to understand and align with customer needs.
- Sound technical knowledge of electrical and automation technologies in the industrial sector.

**About our benefits**

At Genesis, we value your wellbeing and your contribution to our team. That's why we offer you great employee benefits for you and your family. Some of our benefits include:

- Health insurance, trauma and life insurance for you, and best doctors online service for you and your family.
- Electricity and gas discounts and an extra 20 power shout hours per year if you choose us as your provider.
- A flexible working policy to support you to balance personal and professional needs.
- Career development opportunities and a supportive learning culture.

We value diversity and inclusion, and we believe that equity, gender and wellness are essential for our success. We are a market leader that empowers our people to make a positive difference for our customers, our communities and our environment.

If you want to help shape the future of New Zealand's energy sector,