Infrastructure Operations Manager

**About Us**

You know New World, PAK’nSAVE and Four Square, right? That’s us We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe) Our Support Centre is 1,000 people strong, which includes 300+ IT employees, who all play a vital role in supporting our network of 330+ stores across the North Island. We serve over 1.3 million customers every week in the most awesome little country in the world

**About the role**

Are you ready to lead in a dynamic, high-performing IT Operations environment? As our Infrastructure Operations Manager, you'll be at the forefront of delivering world-class infrastructure services that power both traditional and cloud-based platforms.

In this role, you won't just manage operations—you'll inspire and empower a culture of excellence. You'll build and nurture capabilities within Foodstuffs North Island (FSNI), ensuring that our teams not only meet but exceed expectations. Your leadership will be crucial in driving innovative solutions that create tangible business results, setting the standard for operational excellence across the board.

**What You'll Do**:
**Strategic Leadership**:Collaborate with the Senior IT Operations management team to set and drive the strategic direction of IT Operations, working cross-functionally to achieve our ambitious goals.

**Infrastructure & Network Management**: Oversee all aspects of FSNI's infrastructure services, including network operations, DevOps, and cloud infrastructure. You'll manage key stakeholders, third-party providers, and ensure the seamless delivery of top-tier services.

**Team Empowerment**: Lead a dedicated 24x7 team of network, infrastructure, and DevOps engineers, fostering a high-performance culture that thrives on collaboration and excellence.

**Continuous Improvement**: Establish and implement strategies for continuous process improvements, ensuring that FSNI remains at the cutting edge of technology and service delivery.

**Financial Stewardship**: Maintain tight control over departmental budgets, seeking out opportunities to reduce costs while enhancing the value of our technology services.

**Project Management**: Oversee IT infrastructure projects, ensuring that they are delivered on time, within scope, and with maximum impact.

**About You**:
You’ll be enthusiastic and passionate about doing your job, constantly curious and have excellent relationship building skills. Strong analytical thinking, problem solving and decision-making skills will also be paramount to your success.

**You will also bring**:
**Proven Leadership**: With 10+ years of experience in operational and infrastructure leadership, you're a seasoned pro in managing teams, vendors, and strategic relationships.

**Expert Communicator**: Your exceptional planning and communication skills enable you to collaborate effectively, articulate ideas clearly, and influence at all levels of the organization.

**Technical Prowess**: A deep understanding of infrastructure architecture and operational roles, ideally within a retail or customer-focused environment.

**Strategic Thinker**: You have strong commercial acumen, excellent negotiation skills, and a knack for driving return on investment in IT operations.

**Agile Mindset**: Flexible, curious, and always challenging the status quo, you're ready to lead with an enterprise and agile mindset.

**What's in it for You?**

In return, we offer a competitive salary package, including fully subsidised health insurance, flexible working arrangements, free parking, participation in the company superannuation fund, birthday leave, and long service leave Additionally, we provide abundant learning and development opportunities to help drive your career forward.

**Experience awesome. Achieve awesome. Be awesomely you.**

LI-AV1