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Support Analyst

2 weeks ago

Christchurch, New Zealand Orion Health Full time

**Innovate with purpose**

Do you want to work for a company that is innovating and making a difference to the health and wellbeing of people all over the world? We're not about selling meaningless, unnecessary products for corporate profitability. You'll be working on technology that will revolutionise global health systems so that we can finally get the healthcare we all want - a basic human right.

We like to think of ourselves as a community of startups where you can be your true, genuine self. Each of our product teams have the autonomy to decide how they operate and contribute towards our mission of providing each person with the right care at the right time and in the right place.

Orion Health is excited to be expanding our galaxy by recruiting for a number of stellar individuals to join our team to help us deliver to our global customer base. If you want to climb aboard the rocketship and help us revolutionise global health systems, astronomical opportunities await.

**What will you be doing?**

We are on the hunt for a Support Analyst for our Customer Support team to work with Professional Services, Product, Managed Services, Support and other teams to provide clients with a world class stable solution. In this role, you will deal with customers regularly, within the agreed timeframe and with clear documentation and communication. You will work efficiently and autonomously in the team.

Key Responsibilities:

- **Issue Management / Problem Analysis and Resolution**:

- serves as the primary contact to service interruptions and technical questions. Willingness to learn the Orion Health product suite and solution implementations to analyses and resolve issues in line with contracted SLAs.
- **Problem Prevention - **proactive engagement with the clients to resolve issues before they occur. Fix the cause and not just the symptom of an issue.
- **Customer Relationships - **act as the primary contact for customers engaging in regular review sessions of outstanding issues. Schedule delivery of product releases as appropriate.
- **Documentation - **maintain support collateral to ensure that other members of the support team can adequately provide support the Orion Health clients, and that other business units with Orion Health have a clear understanding of the implementation.

**What will you bring to the role?**
- **Experience**:

- You will have a Bachelor in Computer Science (or equivalent), proven experience in on-site and remote first/second level Application Support, ideally working with both.Net and Windows Operating Systems. You will also have experience with programming, technical pre-sales, automation and performance testing and experience with the Orion Health enterprise systems.
- **Skills** - you will have sound knowledge of.Net, Windows, Internet Protocols, SQL and XML. You will have health domain experience and knowledge of HL7, Rhapsody and Java.
- **Characteristics** - as an individual, you are organised and self-managing, however you enjoy working collaboratively with the development, customer and delivery teams in testing, implementing change and documentation

**What's in it for you?**
- A competitive salary; $80,000 - $90,000 Annual Salary Package, dependant on skill level
- Your (Orion) health is very important to us. We have teamed up with Southern Cross to provide you with fully covered health insurance, on us
- Used up your annual leave but have yet another wedding to get to this summer? Or how about the kids' cross country event you miss every year? Don't let an empty leave balance stop you. We offer our Orionites the chance to take additional paid time off for those impossible to miss events with LeavePlus.
- The borders are finally open and we want to take advantage of that Whether you want to go back home to visit family, visit friends seas afar, or just be a digital nomad in Bali, you have the opportunity to take your role and work for up to 30 days in another country through our TravelFlex initiative.
- Start your weekend early at the beach and 'wave' goodbye to full day Fridays From December until February, enjoy Summer Fridays where we clock off after a half days' work
- You'll use the latest languages and platforms and will be joining the ranks of the most talented and experienced tech workers in the industry.
- Our relaxed, open plan offices have a vibrant and energetic atmosphere. We also have a casual dress-code so you will feel as comfortable in the office as you would at home.
- Flexibility is important. We encourage our people to design a workday that suits them by offering flexible working arrangements.
- Love food and coffee? We provide free breakfast and fruit every day and have a barista coffee machine in the office - not to mention the onsite cafe discount
- With weekly Friday drinks and an active social club, Orionites are never short of good times and we pride ourselves on our fun community.
- We support our Orionites keenness to learn and grow by prov