Retail Support Analyst

About the role:

As a
Retail Support Analyst
, you'll play a key role in supporting the rollout and ongoing changes to new technology across our supply chain, retail stores, and support office. Your work will help us advance how we use technology in the most efficient and effective way possible.

Sitting at the heart of our retail team, you'll provide a mix of administration support, troubleshooting, data analysis, and scenario assessments - working closely with retail stores, Digital Services, and Supply Chain teams to keep everything running smoothly.

Key Responsibilities

• Respond to incoming queries and scenarios from stores, identify issues, and work through processes to determine root causes.
• Complete data analysis tasks, including validating information, checking system behaviour, and ensuring outcomes align with expected business processes.
• Assist with cutover activities, including data checks, task completion, and retail actions.
• Provide clear updates and communication to stores and internal teams, ensuring retail issues are understood and resolved quickly.

About you:

Ideally, you'll have experience in a retail or FMCG environment – perhaps you're currently working in a supermarket or a support office role. You'll bring a strong mix of technical capability and retail understanding, along with:

• Strong analytical skills, with the ability to break down scenarios and identify root causes.
• Confidence working with data, reports, and system information during cutover and go-live phases.
• A process-driven mindset, understanding how retail processes connect and spotting where something has slipped out of alignment.
• The ability to work effectively with retail, digital, and supply chain teams, translating store queries into actionable outcomes.
• Clear communication skills and comfort responding to queries in a fast-paced environment.

How to apply:

Ready to take on the challenge? We'd love to hear from you – apply now. If you have any questions, please reach out to our recruitment team at -

If this role isn't quite the right fit but you're interested in Business Analyst, Project Management, or Project Coordination opportunities, we'll be recruiting for several other fixed-term or contract roles linked to this project.

[Click here to submit an expression of interest], and we'll be in touch if we think another role may suit your background.

We're looking to fill this role quickly and will be shortlisting and interviewing as applications come in. To avoid missing out, we recommend submitting your application early.

Why join us?

• Our approach to flexible working is based on trusting and empowering our people to manage their time and deliver results while balancing the needs of their personal lives.

• We're committed to equitable outcomes, and we offer additional paid parental leave, free period products and financial health checks to name a few.

• We're proud of our supportive team environment, and our positive and friendly culture that's made fun by Furry Friend Fridays and monthly social events

• Our Papanui based office has free carparking, an in-house café.

• Foodstuffs South Island is a Pride Pledge organisation, and we are committed to an inclusive workplace where everyone thrives, every day and we celebrate our diversity as strength.

About us:

We're a team of 14,000 who make sure South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated, our co-operative has more than 180 PAK'nSAVE, New World, Four Square and On the Spot stores feeding the South Island.

We value being at the heart of our communities, like we've always been, to make the South Island a better place – for today and for many generations to come. From sunny Golden Bay all the way to Stewart Island, there's a Foodstuffs store serving you and your whānau.

Our success is down to our people who bring their skills, experience, passion, and expertise to make Foodies an amazing and rewarding place to work. Our co-op has a wide variety of roles to offer, and endless opportunities for development.

Our values:

At Foodies, together we drive success to be our best and care for our whānau. We recognise that it takes a collective effort to achieve success, and we thrive on fostering a culture of collaboration to drive innovation and embracing challenges as a united team. We are committed to supporting our people, and to positively impact the lives of South Islanders every day.