IT Support Engineer

17 hours ago

Auckland City, New Zealand Brennan IT Full time

**Where you’ll fit in**:
Field Services Engineer | Reporting to the Manager - Field and Service Desk | Managed Services | Auckland (on client site).**Why work for Brennan?**

We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.**Brennan IT benefits include**:

- A strong culture underpinned by values that are truly lived every day
- An environment that embraces learning and development of all employees - We offer Certification Bonus so you can upskill yourself
- Flexibility to work in the way that brings out the best in you
- The ability to do what you love, in an environment that supports you
- A focus on health and well-being - social club, sporting teams, discounted technology purchases, health checks and more
- Discounted IT hardware and software products

**How you can unlock your potential**:

- Work for an Australian owned, global Managed Services Provider, on-site with one of our key clients in Auckland, New Zealand. This is a full-time on-site role with parking available.
- Gain exposure/further your hands on experience with Cloud technologies e.g. Azure/Office 365.
- As a Microsoft Gold Partner who also hold the Azure Expert MSP certification, we're highly trusted by Microsoft to deliver across their projects - These recognised partnerships also unlock a huge amount of opportunities and resources with Microsoft.
- We value professional development; we'll encourage you to further your education by providing funded training and development opportunities.
- The power to have a good time We’re not all hard work and no play. It’s equally important we’re able to have a laugh together and enjoy what we do
- Huge amount of variety of work and technologies means you’ll enhance your skillset very quickly.

**Here’s a sneak peek into what you’ll spend your time doing**:
Provide Level 1 and 2 support across platforms, networking and cloud for a key client in Auckland. You’ll have one other Brennen IT employee on-site with you, plus the support of the greater company remotely.**Technology you’ll get to play with**:
Azure Active Directory, Office 365 Applications and Administration, Windows Server, DNS, DHCP, WSUS.**What we’re looking for in our next awesome human**:

- You’ll have a minimum of 12 months experience working with Microsoft technologies.
- Exposure to some level 2 support
- Troubleshooting and fault fighting skills
- Outstanding customer service skills are essential and the most important part of this role, you will be a true customer champion.
- Knowledge and exposure to the Microsoft Windows Server Stack (Active Directory, DNS, DHCP, WSUS).
- Knowledge and exposure to the Microsoft Cloud O365/Azure Stack (Azure AD, Office 365 Applications and Administration).
- Highly desirable if you have knowledge and exposure to an MSP ticketing system such as Service Now, ZenDesk, Cherwell.
- A strong sense of ownership - responsible, self-motivated, pro-active and a disciplined approach to work.
- We require New Zealand Working Rights for this position.
- Due to our ISO27001 Compliance we require all staff to have a clean criminal record, we will facilitate a police check upon acceptance of an offer.

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