Customer Services Coordinator, Booking

2 weeks ago


Auckland City, New Zealand ZIM Full time

**We are always looking to grow our teams with talented people Join our expanding team NOW**
- Handling customer’s enquiry for Booking, sailing schedule including vessels space & routings, shipment status (cargo tracing) & assigning the depot for empty collection
- Monitor vessel’s eta date & update all relevant parties internally
- Communicate with Capacity Team for space/allocation issues
- Application and monitoring on special cargo i.e DG / OOG / RF / FLEXITANK for loading & discharging acceptance
- Liaise with depot for equipment arrangement as requested by customer (e.g container nomination, reefer pre-set temperature, food grade, early collection & exchange/return of empty container)
- Send Transhipment/Reefer List to Australia agent for Transhipment planning purpose
- Monitoring containers gate-in for loading from PortNet system
- Prepare Loading Forecast to Partners/vessel operator
- Special cargo/Reefer manifests to vessel operator
- Request prior discount approval for out port stuffing shipments
- Issue invoice for detention charges, if any

**Requirements**:

- Min GCE ‘O’ or ‘N’ level
- Shipping knowledge
- Able to work under pressure, ability to meet date line
- Good customer service orientation
- Fluent in written and spoken English

Function:
Global Customer Service


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