Technical Analyst

**Contract: Full time - Permanent**

**Where: Christchurch and wider South Island**

**We’re all about endless potential**:
We’re the team in charge of empowering New Zealand’s digital future. A future few can imagine. It started with the roll-out of our once in a hundred year network. But there’s much more to come as we keep pushing what’s possible, providing unlimited access to an ever-evolving range of innovative products and services. Technology that’ll support, inspire and connect people and businesses for generations.

To that end, we need more curious, collaborative and forward-thinking people. Because while we’re busy improving our national network, we’ll need more of the best to join our truly inclusive workforce, one where you’ll be made to feel you belong, and that everything you do is valued (because you do, and it is).

As for our culture. Our people say it’s one of the best around. We’re proud of that. And with our Chorus Care package benefits behind you too, you’ll have everything you need to seize this opportunity and make it your own.

**Work your way.**:
**What you’ll be doing**:
The CNO team is the operational powerhouse that ensures Chorus has robust and efficient capability to deliver field workforce outcomes and operate the Chorus network assets to deliver a superior experience for customers.

In this technical customer focussed role you will:

- Investigate, troubleshoot, resolve and / or take ownership of and manage customer faults and queries through to resolution within appropriate SLA and service measures.
- Handle System exceptions and help troubleshoot field issues for technicians
- Contribute to continuous Improvement initiatives and projects within the Network Operate function and across wider Chorus teams.
- Assist with root cause diagnosis and identification of problem and incident trends to proactively reduce fault volumes
- Participate in an all-year rotating roster where you can swap shifts and complete late shifts from home so you continue to have good work/life balance.
- Work with stakeholders across Chorus, building strong relationships and stakeholder management to support the framework.

**What you’ll bring to the table**:
The most important thing is your personality. But having the following will definitely help:

- We are looking for Telco Technical Analysts who are hungry to build their existing technical knowledge with Telco product
- Excellent written and verbal communication
- Strong customer service ethic, empathy, and good problem-solving ability
- Sound time management and decision-making skills
- Good negotiation and relationship management skills
- Ability to work well with others

**Keen?**:
**Important legal stuff**:

- Only applicants with Citizenship, Residency or a valid work visa will be considered for this role. To apply, submit your CV and a Cover Letter that outlines your skills and experience as they relate to this role._

**Required Skills**:
Required Experience