Customer Success Manager

1 week ago

Auckland City, New Zealand Paragon Recruitment Ltd Full time

At Ambit, we are on a mission to empower every business to have the right conversations at the right time. We are making this possible through our world-class artificial intelligence and machine learning chatbot technology. While our tech is artificial, our people are not, and that is where you come in.

We are down-to-earth, yet driven to succeed, and we take everyone on the journey with us We are collaborative, transparent with a no-BS approach, and leave no stone unturned. Live our values by being real and kind, making things happen, and continuously exploring ways of improving what we do, to take it to the next level.

Our customers are at the centre of everything that we do, and their success is solidified by the great product solutions that we provide. As we continue to see great results for our business, we are excited to be looking for the newest member of our family to join our Customer Success Team.

**What’s the role?**

As our Customer Success Manager, you play a key role in ensuring our customer satisfaction. You’ll be onboarding them into our chat box technology and providing support every step of the way. You’ll ensure our customers’ expectations are exceeded in every interaction. Broken down that means:

- Contributing towards the post -sales support from implementation through to reporting & managing the relationship through a robust account management plan
- Own the implementation of new customers (more below on this).Ensure onboarding and adoption creates incremental value
- Influence future customer value through higher product adoption, customer satisfaction, and overall health scores and keeping our partners on track
- Assist in some new business growth, able to identify new opportunities

**What skills or experience you need**
- At least one 2 plus years’ relevant experience in a similar role such as Customer Support / Software Training within a SaaS or internet-based business
- Your a tech savvy self-starter who loves working with customers
- Appreciate working in a small team doing great things
- Be ready for a new challenge

If you are a go getter, someone that brings life and optimism to work, commercially astute, curious, and enjoy challenging the status quo, we want to hear from you.

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