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Customer Success Manager

2 weeks ago

Wellington City, New Zealand Objective Full time

**About Objective Corporation**
- At Objective, we develop high-value and innovative cloud software targeted at government and regulated industries that help our customers and enterprises of all sizes secure, manage and process their unstructured information and business processes.

Our people are paramount to driving our continuing success. We recruit the best and brightest people in the industry who are passionate about their work. We aim to create an environment for talented people to deliver innovative technical solutions.

***

**About the role**
- The Customer Success team is Objective’s secret weapon. As a team, we provide expertise to help our customers fully leverage our Software. We put our customers first and strive to exceed every expectation. Our goal is to deliver a truly #outstanding Customer experience that turns our customers into evangelists, and Objective customers for life
- The Customer Success Manager is responsible for becoming a trusted adviser relationship that works to ensure customer's overall satisfaction with Objective’s ECM product

**Responsibilites**:

- Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with Objective’s ECM product.
- Accelerate customer adoption of ECM IQ through the customer lifecycle journey stages.
- Becoming customer's trusted advisor by providing technical guidance and supporting customers transformation strategies.
- Developing success plans for customers that outline their critical success factors, metrics for success, and potential issues, and provide recommendations for best practice.
- Prioritising and driving resolution on escalated customer issues.
- Acting as the Voice of the Customer for our ECM customers, reporting and acting on observed areas for improvement
- Supporting development and implementation of ECM customer success programs

**What you will need to excel**:

- A minimum of 5 years’ experience working in a Technical Support, Technical Account Management, Project, or Program Management role
- Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on the quality of customer experience
- Strong verbal and written communication skills
- Experience working with high-profile customers
- Can do attitude, self-starter, strong attention to detail, solution focussed
- Willingness to travel when required

**Why you will love working at Objective**

We recruit the best and brightest people in the industry who are passionate about their work. We aim to create an environment that allows talented people to deliver innovative technical solutions. We offer a truly flexible working environment - from the tools you use (Mac or PC) and to your location (in the office, remote or hybrid).
- Come and join a team that is making a difference, Come and join Objective.