Customer Success Manager
1 week ago
Thematic is a venture-backed software company that helps the world's most recognized companies (Google, LinkedIn, Atlassian, DoorDash and many more) turn free-text customer feedback into insights using AI and Natural Language Processing. Whether analyzing millions of survey responses, social reviews or chat logs, companies use us to determine the issues they should focus on to improve customer experiences, build better products and grow revenue. Thematic is growing rapidly and is hiring for a Customer Success Manager to join our Customer Success team, reporting to our VP of Customer Operations. This role will be based out of Auckland, and will initially work in a hybrid capacity with the potential to become fully remote in the future. **As a Customer Success Manager, some of your key responsibilities will be**: - Own the entire customer relationship - from onboarding to renewal - with senior leaders at our customers worldwide - Proactively: keep customers engaged and successful with Thematic, using Zoom and our Slack customer community - Reactively: act as “first point of contact” for questions, requests or issues, responding quickly and with empathy - Consultatively: learn the industry and Thematic's capabilities, advising customers on best practices for their business - Initiate and manage communications with internal teams to resolve customer questions and issues - Be the "voice" of Thematic's customers with internal teams like Sales, Product, Data Science and Marketing **Requirements**: About You - things that will make you successful: - Incredible attention to detail, striving to produce flawless work for our customers - Good technical skills: you'll need to learn our software, plus work in tools like Excel, JIRA, Slack and Confluence - A personality for developing genuine relationships with people - A curious person, always wanting to learn more - You are a self-starter with a passion for tackling big problems - Passion or interest in working for a start-up - Added bonus: prior experience with coding or JSON If you’re a bright, successful, team-player, with crazy attention to detail and can learn quickly - apply What you got your degree in doesn’t matter. **Benefits** - Competitive salary and equity - Monthly home-office stipend - Endless career opportunities in a fast-growing start-up - A remote / hybrid work culture - Company retreats in amazing locations (Hawaii) - Opportunity to work with some of the world’s best brands - Passionate colleagues truly invested in your success
-
Customer Success Manager
2 weeks ago
Auckland City, New Zealand Talent Army Full timeDevelop your customer success and marketing skills - Parnell office location - Flexible working hours and WFH options **About the Company**: Our client is the first online marketing tool designed specifically for accountants, bookkeepers and business advisors. They take the complexity out of marketing with access to high quality business advisory content...
-
Customer Success Manager
2 weeks ago
Auckland City, New Zealand Cin7 Full timeCin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the...
-
Customer Success Manager
1 day ago
Auckland City, New Zealand TRA Full time**Are you a CRM whizz, strategic thinker, and people person? Come own our customer success activities to support our team in building and nurturing amazing relationships with our clients.** **ABOUT US TRA is an insights agency. We are a diverse group of thinkers, intent on solving the complex and challenging problems our clients are facing. We combine our...
-
Customer Success Manager
5 days ago
Wellington City, New Zealand Objective Full time**About Objective Corporation** - At Objective, we develop high-value and innovative cloud software targeted at government and regulated industries that help our customers and enterprises of all sizes secure, manage and process their unstructured information and business processes. Our people are paramount to driving our continuing success. We recruit the...
-
Customer Success Manager
1 day ago
Auckland City, New Zealand Lightspeed Commerce Full time**Hi there! Thanks for stopping by**: Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Customer Success Manager to join our team. You will be the go-to contact for a book of APAC hospitality clients assigned to you. You will be responsible for guiding customers through...
-
Customer Success Manager
2 weeks ago
Auckland City, New Zealand Lightspeed Commerce Full time**Hi there! Thanks for stopping by**: Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Customer Success Manager to join our Mid-Market team in Auckland. You will be our customer champion, solving our customer's issues while educating them on hospitality best practice...
-
Senior Customer Success Manager
2 weeks ago
Auckland City, New Zealand Genesys Full timeBuild something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Senior Customer Success Manager - The goal of this Customer Success Manager (CSM) role is to establish a lifelong...
-
Customer Success Account Manager
7 days ago
Auckland City, New Zealand Microsoft Full timeWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Account Manager
2 weeks ago
Auckland City, New Zealand Ingram Micro Full time**About us**: We are hiring a **Customer Success Manager (Cloud Business Expert)**, who will have a mind focused on enabling and supporting our partners as they deliver solutions to their clients. Leveraging programs, technology, data and services, they will work with our partners to ensure the partners achieve business success in areas of recurring revenue...
-
Technical Customer Success Manager
2 weeks ago
Auckland City, New Zealand Waste Management Full time**Company Description** Ready to Lead a High-Performing Team and Shape Exceptional Customer Experiences?** Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering seamless customer experiences, driving operational excellence, and fostering a team that delivers nothing short of success? At WM New Zealand Ltd,...