Customer Success Manager

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

Our Customer Success team at Cin7 owns all customer revenue. As a Customer Success Manager, you will be responsible for managing a book of business of top accounts within your region. You will be responsible for proactively engaging with your clients to drive product adoption, build deep customer relationships, understand the business, and mitigate risk. We are looking for someone who experiences working directly with customers as a main point of contact and has experience managing through hard conversations to ensure client satisfaction and profitability are maintained.

If you always STRIVE to be your best, you’re PASSIONATE, you love to INNOVATE and COLLABORATE, and you have a strong sense of INTEGRITY, you may be ready to put our company values into practice

**What you’ll do**:

- Take full ownership of your customer revenue retention
- Conduct annual business reviews and success planning to ensure full alignment with customers.
- Organize bi-monthly meetings with accounts to stay aligned with their ongoing activities and strengthen the relationship.
- Represent the voice of the customer and understand how our product can better strategically serve our customers.
- Proactively work with your accounts to identify opportunities for deeper adoption and use of our services.
- Review customer technical health scores and make plans for how to improve overall outcomes for the customer to increase retention and expansion

**What you’ll bring**:

- Ability to leverage data to understand customer health and account penetration
- Strong relationship-building experience with top accounts and key stakeholders within the business
- Experience working in a SaaS environment
- Works collaboratively with cross-functional teams to achieve shared goals
- Independently own client relationships and able to bring in management when needed
- Understand who the client is and what the client's needs are; be able to provide realistic expectations and objectives and reach an agreement with the client.
- Strong presentation skills, can command the attention of business leaders while providing key data and updates
- 4+ years in a customer-facing role
- Highly organized to ensure all clients receive an ongoing proactive engagement
- Identify opportunities to leverage technology to identify and mitigate churn

**Our benefits include**:

- Fully paid health insurance
- Flexible working - 3 days per week as well as the option to work two weeks remotely per year
- Celebrate your birthday with a paid day off
- A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
- Monthly Social Fridays drinks and food on us
- Discounted gym membership as well as discounts at some local eateries etc
- Recruitment referral bonus
- Relaxed dress code
- Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc

**Why CIN7?**

CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company.

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

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We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team_