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Payments Administrator

2 weeks ago

Auckland City, New Zealand Fidelity Life Full time

Permanent fulltime opportunity
- Life, Health and Trauma benefits
- Join a collaborative and passionate team

**The opportunity**

We are currently on the lookout for a Payment Administrator to join our Payments team. This is a fulltime role, based in our CBD office with flexible working arrangements available.

As a Payment Administrator, you will be responsible for assisting and participating in the day-to-day operations of the Finance Operations team, ensuring that payments are received and paid in a timely and accurate manner.

Day to day tasks involve:

- Attend to customer enquiries by accurately identifying the nature of the inquiry and responding in a timely and professional manner
- Maintain up to date process documentation and participate in training to upskill
- Payment reconciliations
- Participate and contribute towards process improvement initiatives
- Download of reports and bank statement
- Processing payments as required by the business
- Payment allocations
- Internal Bank Transfers
- Assisting with maintenance of GL
- Troubleshooting any payment issues
- Assist with audit all queries and requirements
- Assist Financial year end all processes

**About You**:
With prior experience in a fast-paced working environment you’ll have fantastic communication skills, allowing you easily build rapport with customers and colleagues, high attention to detail and accuracy and proven ability to empathise with our clients during the claims process. You have mastered the ability to work towards deadlines, prioritise and manage multiple work requirements and are a strong team player

Together with this you will have:

- Strong Microsoft office skillset including Word and Excel.
- A minimum of 2 years’ experience in administration
- Solid experience in liaising with third party providers
- Proven ability to resolve conflicts and good organisational skills
- An understanding of the insurance industry(beneficial).
- Knowledge in finance or accounting principles (beneficial)

**About us**

Fidelity Life is New Zealand’s largest locally owned and operated life insurer.

We have a clear, winning aspiration, built around transforming our industry through a customer lens. It’s easy to talk that talk, but we are already walking the walk - using smart technology, data & insights and digital capability to unlock a deep understanding of our customers and provide innovative solutions and experiences that meet their needs.

We’re also committed to our communities. Given that New Zealand has one of the lowest rates of life insurance in the developed world, we think we have a responsibility to raise financial awareness and education nationwide, to provide better protection for all New Zealand families and whanau.

What’s more, we’ve gone next level with our new flexible working approach, something we call flexiplace flexiplace means our people can work with their leader to determine where and how they want to work, depending on their day. Whether that’s at home, in the office or on the go, we’ve empowered our people to choose how they’ll deliver for our customers, partners and each other.