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Customer Success Manager
3 weeks ago
This role will work closely with customers to deliver contracted services effectively, maximise future opportunities, manage contract renewals and address any escalations. As part of this role, you will be expected to continually look for ways to improve the customer experience and help them achieve their business goals.
To be successful in this role, you will:
- Have experience managing complex customer relationships at all levels including executive leadership.
- Be required to demonstrate your experience in managing and getting the best out of 3rd party contractors
- Have a strong business acumen, negotiation skills, and a customer focused approach
- Have experience working in a technical support and/or development environment
- Possess strong interpersonal and influencing skills
**About NEC**
NEC New Zealand delivers advanced biometric identity solutions and innovative transport products (to name just a few) through our world-leading technology, unique and diverse talent, industry partnerships and customer relationships. NEC New Zealand have a unique opportunity to leverage its global leading, emerging technology offerings from around the world, to better the lives of New Zealanders. We are shaping the most efficient businesses and creating a safer society by solving tomorrow’s technology challenges.
We offer flexible work options to make things easier for you. We have a fantastic workplace culture that is supportive and fun We also offer a competitive salary plus KiwiSaver and have benefits like birthday leave, company leave and wellness initiatives.
This position may be located in Wellington or Christchurch.
Applications close: Sunday 17 November 2024.
