Office Support Coordinator/receptionist

**Company Description** Do you thrive on working as part of a fun and supportive, hardworking team?**

**Do you thrive in a fast-paced environment where no two days are the same?**

Neptune Pacific Direct Line (NPDL) is experiencing a period of significant transformation. Formed in 2020, Neptune Pacific Line acquired Pacific Direct Line, bringing together two of the South Pacific’s top shipping and logistics companies to support the full supply chain of our customers in the region. NPDL is part of The Wonderful Company headquartered in the USA (including Fiji Water).

NPDL operates 11 containerships, moving +240k TEU between AU, NZ and the Pacific Islands, as well as the USA. We have strong partnerships with other shipping line, moving cargo across 25 customer destinations in 16 countries.

We are looking for a passionate and energetic individual to be the face of Parnell office as our **Office Support Coordinator** who can hit the ground running. You will also be responsible for managing the administration and properties of our other locations in Auckland, including Airport/Mangere. Your day-to-day responsibilities include providing support with various tasks:

- Positively promoting and representing NPDL including attending to all customer enquiries courteously & proficiently
- Managing reception and all front office duties including opening and closing reception
- Greeting visitors, arranging site inductions and H&S inductions for new staff
- Managing incoming and outgoing calls, processing incoming/outgoing deliveries
- Acting as the first point of contact for all queries related to building maintenance
- Preparing invoices/purchase orders and composing a wide range of correspondence
- Arranging detailed travel plans and itineraries and setting up staff travel profiles
- Ensuring offices in Auckland are stocked with necessary supplies
- Planning, scheduling and organising office activities, by arranging facilities, catering, issuing information or invitations, and controlling event budgets
- Maintaining and improving administrative systems and policies to improve processes and streamline operations
- Coordinating collateral for new starters, as well as managing monthly events including wellbeing initiatives and management meetings
- General housekeeping duties such as managing kitchen and bathroom supplies levels

This role will be Monday to Friday business hours in Parnell however you may be required to visit our Mangere/Airport office from time to time, therefore a full current clean NZ Drivers Licence is essential.
**Qualifications** Here’s what you’ll bring to the table**:
We are looking for someone with:

- A minimum of 3 years’ experience in a similar reception, administration or office support role
- Excellent verbal and written communication skills with the ability to engage at various business levels, including executive, administrative and line management personnel
- Intermediate to advanced MS Office skills
- A highly professional approach and the ability to carry out your work in a confidential manner
- Independent judgment in resolving administrative issues
- The ability to work autonomously with mínimal supervision
- An ability to exhibit strong problem-solving and critical thinking skills

Exceptional organisational skills and a customer service focus are essential, along with strong relationship management abilities and the capacity to anticipate and juggle competing priorities. A positive 'can-do' attitude and attention to detail is key, as you'll excel in a high-expectation environment. Demonstrating initiative, resilience, and patience, you'll handle a variety of tasks and individuals with professionalism whilst being accountable for your work. Your cheerful, positive demeanor will be matched by your comfort with evolving technologies and systems.

**Additional Information** Our NPDL Contribution**:

- Competitive benefits package (salary plus annual bonus)
- Opportunity for development and internal mobility.
- Wonderful Giving - allows you to donate company money to causes of your choice.
- Wonderful Neighbour - spend a day in the community helping with various service projects.
- Company focused on wellness and health.

If you are a hardworking, proactive problem solver who enjoys providing excellent customer service then this is the role for you

**#LI-KM1**

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