Risk Partner Line One Risk

2 weeks ago

Wellington City, New Zealand Kiwibank Full time

Support our frontline customer retail teams
- Bring our risk profiles to life
- Auckland or Wellington - hybrid work environment minimum 2 days a week in the office
- Four wellbeing days per year for re-charging when you need it

**Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.**

Kiwibank is undergoing period of significant grown and transformation, with a clear mandate to strengthen our capital position, enhance our competitiveness, and set ourselves up for long-term success. This brings exciting opportunities, as we invest in innovation, evolve our ways of working, and shape the future of banking in New Zealand.

**Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.**

Supporting our Customer Retail portfolio, the core of this role is new event management. You will identify instances where customer, reputational, or compliance risk has been flagged and support leaders in managing these events end-to-end. This includes ensuring consideration of the three key pillars: remediate the customer, identify the root cause, and implement a process to prevent future occurrences.

You'll drive risk awareness and training, helping teams understand risk events, controls, and best practices. Reporting is also a key aspect of this role, if you can translate data into meaningful insights and tell a compelling story with numbers, that’s a big plus.
You’ll work closely with senior leaders, helping them navigate risk with confidence and embed strong risk practices across the business. You’ll thrive in a fast-paced, ever-changing environment, supporting business units with risk assessments and playing a key role in managing risk through bank-wide changes.

**Ko tātou tēnei. Kia hāpai i ō pūkenga |This is us. Where your expertise matters.**

At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following:

- Comparative frontline risk experience or a strong background in Customer Retail Products/Banking is essential.
- Experience in managing risk events and conducting root cause analysis to drive meaningful improvements.
- A solid understanding of governance principles and experience in developing risk frameworks, standards, and policies.
- Confidence in delivering workshops or training to a broad range of stakeholders.
- Analytical and logical thinking, with a naturally inquisitive mindset.
- Strong stakeholder and relationship management skills, enabling you to quickly build trust and advise business units on effective risk mitigation.
- Knowledge of relevant legislation and the ability to interpret and communicate its impact to stakeholders.

For more detailed information on the role, please see the attached Position Description: PD Risk Partner

**Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This is us. Where you and your whānau matter.**

**For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.

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