Digital Lead

Passionate about optimising online experiences?
- Skilled in driving ecommerce growth and managing website performance?
- Eager to join a leading team focused on innovation and customer satisfaction?
- Looking to grow your career in a supportive environment?

**Who are we?**

A New Zealand family-owned fashion footwear retailer who's been around since 1948. We have 40+ stores across 3 brands (Merchant 1948, Mi Piaci and Deuce) in both New Zealand and Melbourne, Australia. Our people are at the heart of everything we do, which means you can expect to have a supportive leader, grow in your role, be recognised and rewarded for great performance and receive ongoing training. Our teams are made up of positive, passionate and high performing people. We have a world class customer satisfaction rating and an award-winning company culture - we've been a finalist in the NZ Best Workplaces awards for the past 15 years and overall winners for 2012, 2013, 2017, 2018 & 2019

Our company purpose; ‘_Inspiring Soles'_ together with our 6 values: Inspiring, Accountable, Integrity, Inclusive, Innovative and Proactive inform what we do, so we look for people who resonate with this too. One way we work to inspire others is via our charity, The Young Hearts Project, which supports youth to reach their potential through community programmes.

**In this role, you will be responsible for**
- **Ecommerce**: Optimising all sites, implementing tools, and integrating best practices across our ecommerce infrastructure. You'll lead backend website strategies, use third-party tools like Nosto and Algolia, brief developers on tasks, and identify and implement growth opportunities
- ** Website Maintenance**: Ensuring our websites function correctly, managing technical issues with development partners, and overseeing product category merchandising. You'll troubleshoot web issues and customer queries, maintain performance metrics, and keep sites up to date.
- ** Promotions**: Setting up and maintaining online promotions, ensuring optimised functionality, and accurate store information.
- ** Customer Support**: Resolving website-related customer inquiries, working with the CX team on escalated issues, and enhancing the online customer experience.
- ** User Acceptance Testing (UAT)**: Conducting UAT to ensure new features and updates function correctly before going live, and collaborating with developers to address any issues.
- ** Research & Analysis**: Analysing trends, providing actionable recommendations, and understanding customer behavior to improve site performance and profitability.
- ** Communication**: Engaging with team members effectively, giving and receiving feedback, and keeping stakeholders informed.
- ** Teamwork and Leadership**: Collaborating across teams, acting as a positive role model, and building a reputation as a leader.

**We are looking for someone with**
- Proven experience in ecommerce management and website optimisation.
- Strong technical skills and familiarity with tools like Nosto, Algolia, and Google Analytics.
- Excellent problem-solving abilities and experience troubleshooting technical issues.
- Effective communication skills and a collaborative approach to teamwork.
- A proactive mindset with a commitment to continuous learning and development.
- Knowledge of health and safety regulations and practices.

**What's on offer?**
- A collaborative and innovative work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits.
- A chance to make a significant impact on our digital strategy and customer experience.

You must be eligible to work in New Zealand to be considered for this position.