Customer Support Officer

1 week ago

Te Awamutu, New Zealand Thames-Coromandel District Council Full time

**Cambridge-based**, **Full-time & Permanent**:

- ** Grow your career** with our _Learning Journey_ framework - **gain new skills and increase your remuneration** as you develop.
- Join a **supportive team** with a dedicated Customer Support Trainer.
- Contribute to our community by delivering **exceptional customer experiences**.

Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? Waipā District Council has an exciting opportunity for you to make a difference in our community as a **Customer Support Officer - Contact Centre**

**About the role**

As a Customer Support Officer in our Contact Centre, you'll play a pivotal role, and your key responsibilities will include:

- Creating positive, memorable experiences through exceptional verbal and written communication.
- Drafting clear, concise, and professional responses to customer enquiries.
- Personalising customer interactions and resolving on first contact with empathy and expertise.
- Prioritising tasks seamlessly while maintaining a high standard of quality.

**About you**

You'll excel in this role if you are:

- An experienced and empathetic customer service professional.
- Tech-savvy, with the ability to navigate computer systems confidently.
- A detail-oriented problem-solver with a proactive mindset and approach.
- An agile team player who thrives in a fast-paced environment.

**What we offer**

At Waipā District Council, we care about our team's growth and wellbeing. Here's what you can look forward to:

- ** Supportive Environment**: Work alongside an engaged, fun, and hardworking team.
- ** Professional Development**: Comprehensive training and career growth opportunities.
- ** Wellbeing Perks**:

- Free parking at our offices.
- 4 weeks of annual leave, plus 3 additional leave days over Christmas.
- An extra week of leave after 5 years of service.
- Access to discounted gym memberships, online wellness resources, and life and medical insurance.

**About Waipā District Council**

We're committed to our vision: _Waipā - Home of Champions, Building Connected Communities_. Join our champion workforce and make a meaningful impact in our district.

Take the first step toward a rewarding career. If you're ready to make a real difference and grow with us, we'd love to hear from you

**Applications close**: Sunday, 9 February 2025 at 10:00pm. _Note: Applications may be reviewed before the closing date._
- Reference #
- 34701
- Posted on
- 29 Jan 2025
- Closes on
- 09 Feb 2025 22:00
- Location(s)
- Cambridge, Te Awamutu
- Expertise
- Call Centre & Customer Service
- Job level(s)
- Graduate, Experienced
- Work type(s)
- Permanent full-time

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