Customer Service Officer

7 days ago

Te Kuiti, New Zealand Belgravia Health & Leisure Group Pty Ltd Full time

**New Zealand, Gallagher Recreation Centre - Te Kuiti 3910**
- Great career paths and development with an entrepreneurial organisation
- Free facility access
- Opportunity to make a real difference to our community

This is a great opportunity for passionate and friendly leader who enjoy delighting our members and visitors and leave lasting positive impressions

**The Role**

As a Customer Service Officer are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures.

The primary responsibility of our Customer Service Officers is to deliver first class services. With a strong customer service background, you will have experience in achieving targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.

**About You**:

- Certificate Level II in First Aid
- Current Working with Children Check
- Current National Police Check
- Current CPR
- Ability to work independently and in a team environment
- Passion for customer service
- Sound interpersonal and communication skills
- Excellent organisational skills
- Cash Handling and sales experience
- Experience with a computer based point of sale system
- Similar experience in a fast paced, multi-faceted customer service role

**Key Accountabilities**
- Provide excellent customer service to all customers, both in person and over the telephone by responding to customers' needs or concerns and ensure the quality of service meets agreed customer service standards.
- Effectively handle business enquiries for the centre via internal and external lead generation.
- Ensure that daily cash handling records using Point of Sale (POS) systems are accurate and reflect all transactions done during a day
- Use a variety of marketing methods to promote the centre and its services in order to consolidate and increase patronage and membership base respond to community requests for bookings
- Support positive sales of centre merchandise.

Essential
- New Zealand Police Check
- Working with Children Check

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

**If you are a person who is passionate about leisure and wants to utilise your skills and experience in the leisure industry, we want to hear from you**

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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