Contact Centre Representative

2 weeks ago

Auckland City, New Zealand Chandler Macleod Full time

Exciting opportunity for an experienced Contact Centre Representative with strong contact centre and administration skills to join the team at this well-known Government agency. This is a part time temporary role across Monday and Tuesday (8 hrs per day), no two days are the same; you will be provided with training and ongoing support. You must be able to commit to both days.

**About the role - Atu mo te mahi**
Reporting into the Team Leader, your key responsibilities will be to provide efficient and effective

customer service, guidance and advice to customers while delivering a great customer experience.

You'll have demonstrated experience in a fast-paced environment providing contact centre/customer service support and a keen eye for detail. You'll be the first point of contact for internal/external stakeholders, be an articulate communicator with a confident and professional personality. High work ethic and an ability to work independently and show a high level of initiative is key in this role.

**About you - Pehea koe**
- Proven Contact Centre/Customer Service/Administration experience
- Great attitude, commitment and customer focussed
- Excellent time management skills, with proven ability to set/handle multiple priorities and meet deadlines
- Methodical and remains calm under pressure
- Strong attention to detail/computer literacy and accuracy
- Strong interpersonal and communication skills are essential (written & verbal)
- Ability to work co-operatively and effectively as part of a team
- Resilient, pro-active, confident, engaging, and energetic approach.
- Clean Criminal background checks

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