Contact Centre Representative
2 weeks ago
Be part of Auckland's development and make a real impact on your city
- Modern waterfront-based office in the heart of the CBD
- Develop your career with AT
Auckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.
Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland. Transport has the potential to shape our city for the better - from the streets we live, work and spend time on, to the trains, bus services, cycle and walkways we use every day.
**Te Whiwhinga mahi | The opportunity**
We're on a mission to wow customers and help them travel confidently across Auckland. We have a great opportunity in our friendly Contact Centre team assisting Aucklanders and visitors to our city with their journeys as Contact Centre Representatives
So, if you are looking for a VIBRANT and CHALLENGING opportunity to develop and grow as well as have a great impact on customers, then we're looking for you to join the team as a Customer Care Representative (Contact Centre).
In this role you will work on a five weekly rotational roster, scheduled to work eight and a half hours per day between the hours of: Mon to Fri - 06:00am to 08:00pm and Sat, Sun & Public Holidays - 08:00am to 06:30pm
**Nā tāu rourou | What will you bring?**
You have the ability to create WOW moments for that include:
- Being excellent in providing information quickly in a fast-paced environment
- Being sorry when we need to with our customers but quickly move to provide answers and solutions for them
- Being open and ready to communicate to people of all ages, ethnicities and capabilities
- Being open and ready to learn new skills and technology that help our customers feel more confident about you, the service you provide and of course Auckland Transport
- Showing us how you are able to WOW customers through your amazing communication skills
- Showing us how your patience with customers ensures they are listened to
- Being an active member of a great team by sharing and interacting for the benefit of all
- WoW meaning customers feeling better and more confident after they've talked with you
**Ko mātou tēnei | Our Organisation**
At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. **Manaakitanga**:
- We care, **Tiakitanga** - Safe with us, **Whanaungatanga** - We connect, **Auahatanga**:
- Better, bolder, together.
In addition, we also offer:
- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships
**Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.**
We tiaki all those who use transport in Tāmaki Makaurau.
**#LI - SK1**
(Video link for Seek adverts - below job description)
-
Contact Centre Representative
2 days ago
Auckland City, New Zealand Auckland Transport Full timeAt Auckland Transport customer experience is core to everything we do. We are looking for people who are eager to learn new things, passionate about supporting the public and community, but most importantly, want to deliver world class customer service. **Te Whiwhinga mahi | The opportunity** In the Customer Services space, we're on a journey to change the...
-
Contact Centre Representative
2 weeks ago
Wellington City, New Zealand StraitNZ Full time**Contact Centre Representative**:**Published**:22/01/2025 **Job Location**: Wellington / New Zealand **Job Type**:Permanent **Work Type**:Full Time **Category**:Customer Service **_Join Bluebridge Cook Strait Ferries - Be Part of the Journey!_** **About Us** At Bluebridge Cook Strait Ferries, we’re at the heart of New Zealand’s major transport...
-
Contact Centre Representative
6 days ago
Auckland City, New Zealand Auckland Transport Full timeWe're on a mission to wow customers and help them travel confidently across Auckland. We have a great opportunity in our friendly Contact Centre team assisting Aucklanders and visitors to our city with their journeys as Contact Centre Representatives! **Te Whiwhinga mahi | The opportunity** We're on a journey to change the way we talk, listen and interact...
-
Contact Centre Representative
6 days ago
Wellington City, New Zealand StraitNZ Full time**Bluebridge Cook Strait Ferries is famous for our better value fares, every day warm Kiwi hospitality.** **Part of the StraitNZ group, Bluebridge Cook Strait Ferries (formerly known as Strait Shipping or Bluebridge) is in an exciting growth and future focused phase. It’s a great time to join a travel brand that more Kiwis than ever are embracing as they...
-
Contact Centre Representative
4 days ago
Wellington City, New Zealand StraitNZ Full timeBluebridge Cook Strait Ferries is famous for our better value fares, every day warm Kiwi hospitality. Part of the StraitNZ group, Bluebridge is in an exciting growth and future focused phase. It’s a great time to join a travel brand that more Kiwis than ever are embracing as they cross the Cook Strait. **What is the role?** The Contact Centre...
-
Contact Centre Representative
2 weeks ago
Auckland City, New Zealand SkyCity Entertainment Group Full timeCome join one of Auckland's most iconic brands and truly utilise your hotel and contact centre knowledge. In this role you will be part of the action with entertainment being at the core of what you do. With 100-150 touch points a day our Contact Centre team are always kept on their toes! At our Auckland site alone, we have employees working across over 20...
-
Contact Centre Representative
4 days ago
Auckland City, New Zealand SKYCITY Full timeCome join one of Auckland's most iconic brands and truly utilise your hotel and contact centre knowledge. In this role you will be part of the action with entertainment being at the core of what you do. With 100-150 touch points a day our Contact Centre team are always kept on their toes! At our Auckland site alone, we have employees working across over 20...
-
Customer Services Representative
6 days ago
Auckland City, New Zealand Auckland Council Full timeBe part of a great team of people who find solutions for our customers - Six weeks of paid full-time training provided - Permanent, full-time and part-time positions available based at Manukau Civic Building **He angitūtanga: The opportunity** We are excited to be hiring our next group of Customer Service Representative Contact Centre agents to enhance our...
-
Helpdesk Contact Centre
2 weeks ago
Wellington City, New Zealand BGIS Full time**Help Desk Contact Centre** **Location**:Wellington **Employment Type**:Permanent Full-Time **About the Role** Seeking a reliable and customer-focused Helpdesk Contact Centre Representative to join our growing team. In this role, you will be the first point of contact for incoming client calls and responsible for delivering efficient and professional...
-
Customer Service Representative
1 week ago
Auckland City, New Zealand Auckland Council Full timeBe part of a great team of people who put customers at the heart of everything they do! - 6 weeks paid full-time training, plus ongoing study & professional development opportunities - Permanent, full-time and part-time positions available based in Manukau, close to public transport. **He angitūtanga: The opportunity** We are excited to be hiring our next...
