Contact Centre Representative

2 weeks ago

Auckland City, New Zealand SkyCity Entertainment Group Full time

Come join one of Auckland's most iconic brands and truly utilise your hotel and contact centre knowledge. In this role you will be part of the action with entertainment being at the core of what you do. With 100-150 touch points a day our Contact Centre team are always kept on their toes

At our Auckland site alone, we have employees working across over 20 restaurants and bars, two first class hotels, the Sky Tower, theatre, our world-class casino and of course all the support services that help run one of New Zealand's most vibrant companies. We also have sites in Queenstown, Hamilton, and Adelaide in which you will become incredibly familiar with.

This role is a great opportunity for someone with strong customer service experience and ideally hotel and travel reservations experience to join our fast-paced evolving team. You'll need to have a strong customer service ethic and a first-class telephone manner.

Previous experience in a hotel/reservation, contact centre or sales environment would be great but not essential. You'll also have superb communication skills and the ability to work in a close-knit team, be enthusiastic and have plenty of energy

As a busy, fast paced operation, the contact centre team are available 24 hours a day, 7 days a week which means there is a lot of variety across our shift patterns and hours of work can vary, so flexibility will be key.
- You must be able to work on a 5-day roster (Monday to Sunday)
- You will be working from approximately 06:00am to 12:30am (8-hour shifts, lots of advance notice on which shift you will be on each week)

**What's great about working at SkyCity?**
- A supportive and diverse company culture
- Work with people who care, are driven and energetic
- $2.50 cooked meals in our staff cafeteria (there's some healthy salads as well)
- Heavily discounted staff car parking and dry cleaning
- Subsidised medical insurance
- Career progression
- Discounts at our outlets

**The career opportunities we have at SkyCity are so diverse, and so are we. We don't just accept differences, we celebrate and support them. We recruit based on capability and performance - regardless of gender, gender identity or expression, race, national origin, age, educational background, disability or religious beliefs.**

**SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.

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